2nd/3rd Line IT Engineer

A leading organisation is looking for a 2nd/3rd Line IT Support Engineer to join its established IT Service & Operations team based near North Warrington. Supporting around 5,000 users across multiple offices and hundreds of project sites throughout the UK and Ireland, you'll play a key role in delivering 2nd and 3rd line support while acting as a senior technical escalation point.

2nd/3rd Line IT Support Engineer

Salary: £50,000 - £55,000 + Company Vehicle / Car Allowance

Location: Newton-Le-Willows (5 days onsite)

Keywords: 2nd Line, 3rd Line, Microsoft 365, Azure, Intune, Active Directory, Entra ID, Networking, Meraki, Juniper, Microsoft Sentinel, Project Delivery, ITIL, Infrastructure, Customer Focused

A leading organisation is looking for a 2nd/3rd Line IT Support Engineer to join its established IT Service & Operations team based near North Warrington. Supporting around 5,000 users across multiple offices and hundreds of project sites throughout the UK and Ireland, you'll play a key role in delivering 2nd and 3rd line support while acting as a senior technical escalation point.

This is an excellent opportunity to join a collaborative IT function with dedicated Infrastructure, Cyber Security, Networking and Projects teams, offering exposure to a broad Microsoft environment, enterprise networking technologies and a strong pipeline of technical projects over the coming years.

What you'll do:

• Provide 2nd and 3rd line support across the business, taking ownership of complex technical issues.
• Act as the senior escalation point for the Service Desk and mentor junior technicians.
• Support users across office locations and remote project sites.
• Mobilise new project sites, including IT equipment, connectivity and communications.
• Deliver infrastructure upgrades, deployments and continuous improvement initiatives.
• Work closely with Infrastructure, Cyber Security and third-party suppliers to maintain secure, reliable IT services.
• Maintain technical documentation, asset records and follow ITIL best practices.

What you bring:

• Previous experience in a Senior 2nd/3rd Line Support role.
• Strong troubleshooting skills across Microsoft technologies, hardware, software and networking.
• Experience supporting enterprise or multi-site environments.
• Knowledge of Microsoft 365, Azure, Active Directory, Entra ID, Intune and Windows technologies.
• Exposure to networking technologies such as Meraki, Juniper or similar.
• Understanding of ITIL and IT security best practice.
• Excellent communication skills with a proactive, customer-focused approach.

What sets this company apart:

You'll join a well-established IT team with a clear technology roadmap and genuine opportunities to develop your career. Alongside a salary of £50-55k, you'll receive a company vehicle or car allowance, annual bonus, enhanced pension, 27 days holiday plus bank holidays, training and development opportunities, and a comprehensive benefits package.

What's next:

If you're looking for a varied senior support role with plenty of project work and long-term progression, we'd love to hear from you. Apply today.

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