Head of Digital Workplace

My client, an International Bank, based in London, are looking for a Head of Digital Workplace to join them on a permanent basis. For this role they do NOT offer sponsorship, you have to be in the office up to 3 times per week and you MUST have Financial Services experience, ideally banking.

MAIN PURPOSE OF THE ROLE:

• The Head of Digital Workplace is accountable for defining and executing the Digital Workplace strategy, managing a multitude of digital workplace products to ensure the business and its end users receive cutting edge tools and technologies that enhance productivity, collaboration and agility
• The role holder will collaborate with colleagues in EMEA and across the globe to transform the end user compute and endpoint strategy, modernise current collaboration tools and to enhance the employee experience of the working environment
• The role holder will lead the strategic direction, implementation, management and support of these critical digital workplace products to optimise solutions including the performance and associated costs whilst ensuring reliable and secure digital workplace platforms that meet the growing needs of a diverse workforce
• The role holder will work with the Head of Digital Engineering Services and Solutions Department Head to deliver transformation through a reliable, robust, sustainable, scalable and efficient operating model by leveraging best practices
• The role holder will be accountable for launching and promoting Digital Workplace offerings to business lines including communications, education and service readiness. They will own and lead the investment planning of Digital Workplace related projects and programmes measuring the effectiveness of these services deliveres

Planning & Strategy

• Own and execute a comprehensive Digital Workplace strategy, defining objectives, aligning digital workplace product implementations with employee needs and business goals
• Accountable the vision and operations of the Digital Workplace function enhancing the strategic development of all Digital Workplace related architecture, products and platforms whilst balancing innovation, stability and scalability
• Accountable for the technical Digital Workplace roadmap to enhance employee experience, productivity and security
• Own and establish the framework for the Digital Workplace Objectives, ensuring they align with Digital Engineering Service and Solutions department and technology business strateg

Operational Excellence, Platform and Product Management and Governance

Operations

• Owns the design, development, and day-to-day operation of digital workplace technologies, including Modern Workplace (Teams, SharePoint, OneDrive), VDI (Citrix/Azure Virtual Desktop), and emerging technologies like GenAI
• Accountable for designing, developing and supporting Digital Workplace solutions leading strong engineering disciple to deliver secure, reliable and modern end user computing
• Accountable for the employee experience through collaboration and communication tools ensuring strict adherence to regulatory requirements and security standards

Governance

• Own and oversee the health, performance and operational integrity of Digital Workplace products
• Accountable for the EMEA service desk ensuring KPIs are fully defined and met and operate to agreed service levels

WORK EXPERIENCE

Essential:

• Proven and extensive experience in Digital Workplace technology, in a leadership role within a similar sized global organisation, managing a diverse technology team across multiple time zones within a 24/7 production environment
• Proven experience implementing secure collaboration tools and end user computing, driving high adoption rates and transforming workplace technology through automation, AI within heavily regulated environments
• Extensive experience leading large scale digital transformation initiatives, workplace migrations and endpoint transformations in enterprise settings
• Proven experience of creation extensive product and platform strategy and roadmaps and articulation of these to business line and senior stakeholders
• Proven ability to lead and inspire a team of technology professionals, fostering a culture of collaboration and continuous improvement
• Extensive experience in managing the technical Digital Workplace delivery for multiple workstreams, driving innovation and forward-thinking technology workplace solutions
• Deep understanding of endpoint technology, modern device management, collaboration and messaging platforms
• Ability to coach team members and stakeholders through technical knowledge transfer and constructive feedback to address issues ranging from maintenance and performance to high visibility issues impacting end users

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential:

• Strong understand of IT infrastructure, SaaS applications and modern collaboration suites
• Proficiency with monitoring tools to optimise end user experience
• Knowledge of the Citrix product suite over multiple product versions, including (but not limited to) Virtual Apps and Desktop and NetScaler
• Experience of overseeing design, implementation and support of Citrix solutions for multiple environments
• Working knowledge of the Microsoft Modern Workspace with Enterprise Mobility + Security stack including working knowledge of some of the following technologies:

• Microsoft Azure for the Office 365 Tenant
• Exchange Online
• Identity Management (Active Directory, Azure Active Directory, ADFS, Microsoft Identity Manager/FIM)
• Intune design and configuration for MDM and BYOD
• Intune design, configuration and deployment of Windows 11
• Experience with Office 365 technologies such as; Azure AD, Exchange, OneDrive, SharePoint, Office Pro Plus, Skype for Business, Microsoft Teams, Intune

Preferred:

• Powershell for automation, troubleshooting and improving service delivery

Education / Qualifications:

Preferred:

• Degree educated and / or equivalent experience preferred.
• Microsoft Certified: Endpoint Administrator (MD- 102)
• Microsoft 365 Certified: Enterprise Administrator Expert
• ITILv4 Foundation or Intermediate

PERSONAL REQUIREMENTS

• Excellent communication skills to bridge the gap between Technology and the business, influence across functions to create transformation through new digital adoption
• A proactive, curious and motivated approach with the ability to explore new solutions and to lead through constant, fast-paced technological shifts
• Strong decision-making skills with a structured and logical approach to work with a data driven mindset to utilize DEX analytics to measure success
• A creative and innovative approach to work, that is user centric

If the above is of interest please apply to this role or email me your CV to darius.goodarzi@robertwalters.com or call me on 0207 509 8040 to find out more

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates