ETRM IT Systems Analyst

An exciting opportunity for an IT Systems Analyst to support and enhance critical trading, risk management, and voyage management platforms within a fast-paced commodities and shipping environment.

This role combines technical systems expertise with business-facing analysis, acting as the bridge between operational users and technology teams. The successful candidate will support business-critical applications, drive process improvements, develop integrations and reporting solutions, and ensure systems continue to meet the evolving needs of trading and shipping operations.

Key Responsibilities

Application Support

• Provide 1st, 2nd and 3rd line support for trading, voyage management and business applications.
• Investigate, prioritise and resolve incidents, service requests and change requests through to completion.
• Monitor application performance, system health and data integrity, proactively identifying issues before they impact users.
• Support users across both test and production environments, ensuring continuity of day-to-day operations.
• Test, deploy and document system fixes, patches and enhancements.

Systems Development & Integration

• Develop and maintain scripts using Python and other technologies to automate operational processes, reporting and data reconciliation activities.
• Write and optimise SQL queries and stored procedures to support data extraction, transformation and validation.
• Build and maintain integrations between trading, voyage management, finance and other business systems.
• Develop reports and dashboards using SQL and Power BI to support operational and commercial decision-making.
• Maintain and improve data pipelines into centralised reporting and data warehouse environments, ensuring data quality and consistency.

Business Analysis & Stakeholder Management

• Act as a key liaison between business users and technology teams, translating business requirements into technical solutions.
• Analyse workflows, processes and system usage to identify automation opportunities and operational efficiencies.
• Participate in system enhancement projects, upgrades and vendor engagements.
• Produce high-quality documentation including functional specifications, test plans, user guides and knowledge articles.
• Deliver training and support sessions for users across various business functions.

Governance & Controls

• Maintain accurate and up-to-date system and support documentation.
• Support audit and compliance activities through the provision of system records, access logs and change documentation.
• Adhere to IT governance, risk management and change control processes.
• Identify and escalate risks, issues and control weaknesses where appropriate.

Requirements

Qualifications & Experience

• Degree in Computer Science, Mathematics, Engineering or another relevant technical discipline.
• 3–5 years' experience within an IT Systems Analyst, Application Support Analyst or similar role.
• Experience supporting ETRM, CTRM, voyage management, logistics or other business-critical operational platforms.
• Knowledge of commodity trading, energy trading, shipping or logistics environments would be highly advantageous.
• Strong experience with SQL (MSSQL preferred) including reporting, ETL processes and stored procedures.
• Experience developing scripts and automations using Python or similar technologies.
• Experience with Power BI and advanced Excel reporting capabilities.
• Knowledge of APIs, system integrations and data exchange methodologies.
• Exposure to Azure services, including Data Factory and Logic Apps, would be beneficial.
• Excellent written and verbal communication skills.

Key Skills & Competencies

• Strong analytical and problem-solving abilities with a structured approach to troubleshooting.
• Ability to understand complex operational and business processes and translate them into technical solutions.
• High attention to detail, particularly when working with business-critical data and systems.
• Customer-focused approach with excellent stakeholder management skills.
• Self-motivated with the ability to manage multiple priorities independently.
• Strong ownership mentality and commitment to delivering outcomes.
• Collaborative team player capable of building effective relationships across technical and non-technical teams.
• Clear and concise communicator, able to engage effectively with both technical specialists and business stakeholders.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates