An opportunity for an experienced technology supplier governance professional to join a central technology function supporting vendor management, commercial oversight and supplier performance governance.This role focuses on strengthening governance practices across a complex technology supplier ecosystem, strategic vendor relationships, commercial frameworks, operational resilience and service performance.

Key Responsibilities

Supplier Governance

• Support the development of supplier governance frameworks across strategic technology vendors and service providers.
• Help drive sourcing approaches that reduce supplier dependency, minimise vendor lock-in, and support operational resilience.
• Establish appropriate supplier tiering, governance models, and engagement structures across the technology estate.
• Partner with Procurement and Legal teams on contract structures, supplier negotiations, commercial governance, and SLA alignment.

Commercial & Financial Oversight

• Maintain visibility of technology supplier spend, consumption trends, and key cost drivers.
• Support governance of renewals, commercial change requests, rate cards, and invoice validation processes.
• Assist with financial reporting, supplier performance analysis, and commercial decision support.

Performance Governance & Service Assurance

• Support enterprise-wide supplier performance governance across multiple technology vendors.
• Monitor SLA performance, incident trends, service quality, and supplier delivery against agreed commitments.
• Drive supplier improvement initiatives and ensure remediation plans are tracked through to completion.
• Provide oversight of operational service reviews and escalate systemic risks or recurring issues where appropriate.

Supplier Relationship Management

• Build effective working relationships with key technology suppliers and internal stakeholders.
• Act as a coordination point for supplier escalations, governance discussions, and strategic alignment activities.
• Support executive-level reporting and governance forums relating to supplier performance and risk.

Risk, Compliance & Operational Resilience

• Support supplier remediation activities across cybersecurity, resilience, continuity, and regulatory risk areas.
• Work with Risk, Security, and Legal teams to ensure supplier controls and contractual obligations remain aligned to policy and regulatory expectations.
• Contribute to supplier onboarding, transition, and exit planning activities to ensure operational continuity.

Continuous Improvement

• Maintain supplier improvement backlogs and support service enhancement initiatives.
• Use SLA trends, risk data, heatmaps, and performance insights to drive governance decisions and supplier maturity improvements.
• Provide reporting and strategic insight to support technology leadership decision-making.

Required Experience & Skills

• Experience within supplier management, vendor governance, IT commercial management, or technology service governance environments.
• Strong understanding of technology operating models, outsourcing, managed services, and multi-vendor ecosystems.
• Ability to engage effectively with senior stakeholders and influence outcomes across cross-functional teams.
• Strong commercial awareness with experience supporting contracts, SLAs, renewals, and supplier performance management.
• Understanding of operational resilience, technology risk, cybersecurity considerations, and regulatory governance.
• Strong analytical, reporting, and communication skills.

Preferred Background

• Experience within financial services or other highly regulated environments.
• Exposure to ITIL, SIAM, or enterprise service management frameworks.
• Familiarity with supplier lifecycle management, service transitions, and technology portfolio governance.
• Understanding of enterprise technology environments, infrastructure services, or large-scale IT operations.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates