Customer Experience Manager

Our client is on a mission to help professionals across 20+ industries understand and work with the UK and Germany's fastest-growing companies. As we continue to expand, we're looking for a Client Experience Manager to help our diverse client base get maximum value from our data platform

Day-to-day, your responsibilities will include:

• Delivering engaging training sessions to help clients navigate and maximize our platform's potential
• Building strong relationships with clients across various sectors, from banking to government
• Managing multiple client accounts and ensuring consistently high satisfaction levels
• Identifying opportunities for account growth and platform enhancement
• Supporting client retention through proactive engagement and problem-solving

We're looking for a university graduate with:

• People skills: Outstanding communication abilities and natural emotional intelligence
• Organization: Strong ability to manage multiple priorities and client relationships
• Proactive mindset: Self-motivated approach to work and client success
• German fluency: Ability to support our growing German market
• Service experience: Background in customer service, hospitality, or teaching

We're offering a competitive package (£26k + £1k bonus) with benefits including:

• A stake in the company: Substantial options scheme
• Professional development: Ongoing training and development
• The latest tech: MacBook and required equipment
• Health and wellness: Counselling and wellbeing benefits
• Regular events: Friday drinks, expert talks, company parties
• Travel support: Season ticket loans and cycle scheme

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates