VP, Communications Lead

Robert Walters are recruiting a VP, Customer Engagement & Communications Lead for a leading global financial institution undergoing a major digital transformation. This is a unique opportunity to build a communications function from the ground up, shaping engagement, change and culture across a growing technology organisation while partnering directly with senior leadership on strategic business initiatives.

Title: Vice President – Customer Engagement & Communications Lead
Location: Central London | Hybrid
Salary: Up to £100,000 + Excellent Benefits

I'm currently partnering with a leading global financial institution to recruit a Vice President, Customer Engagement & Communications Lead into a growing Digital Engineering organisation.

This is far more than a traditional internal communications role. It's an opportunity to build an entirely new communications and engagement function, supporting a major technology transformation programme and helping shape the culture, identity and adoption of Digital Engineering across a global organisation.

Reporting directly to the Managing Director, you'll work at the heart of the leadership team, partnering with senior technology leaders, Product Owners and Corporate Communications to deliver a strategic communications function that drives engagement, positive change and business transformation.

The opportunity

This is a highly visible leadership role where you'll:

• Build and lead the Digital Engineering communications function from the ground up.
• Develop and execute the communications and engagement strategy for a 300-person technology organisation.
• Partner with Product Owners and senior technology leaders to support major digital transformation initiatives.
• Create compelling executive communications, presentations, town halls and leadership messaging.
• Shape the department's identity, communications framework and governance.
• Drive employee engagement, technology adoption and positive organisational change.

We're looking for someone who has:

• Significant experience leading communications or change within Technology or Digital Transformation.
• A proven track record of building or transforming communications functions.
• Experience operating within financial services or another highly regulated environment.
• Strong executive presence with the confidence to influence C-suite and senior stakeholders.
• Outstanding presentation, storytelling and stakeholder engagement skills.
• The ability to balance strategic thinking with hands-on delivery.

Why join?

This is an opportunity to build something from scratch within one of the world's most respected financial institutions. You'll play a key role in a major digital transformation programme, working directly with senior leadership to shape how technology is communicated, adopted and embedded across the organisation.

If you're looking for a strategic communications role where you can genuinely influence business transformation, culture and employee engagement on a global scale, apply now and if shortlisted, Jordan from Robert Walters will be in touch to discuss your application and process thereafter.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates