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Transport for Greater Manchester
Transport for Greater Manchester (TfGM) worked with Robert Walters to improve their recruitment process, cutting agency costs to 0%, achieving a 95% offer acceptance rate, and consistently meeting hiring goals.
Case study
Transport for Greater Manchester (TfGM) is responsible for delivering integrated transport services across one of the UK’s largest metropolitan regions. TfGM oversees a network that supports millions of journeys annually, ensuring accessibility, sustainability, and efficiency in public transportation. As a forward-thinking organisation, they are committed to driving innovation and improving mobility for residents and visitors alike.
- Service: Talent Acquisition Project
- Industry: Public Transportation & Infrastructure
- Size: 2,500+ employees
- Locations: Greater Manchester
A talent acquisition project success story
-
0%
agency spend since commencing the partnership
-
95%
offer acceptance ratio and hiring manager satisfaction
-
100%
of service-level agreements (SLAs) achieved since start of partnership
-
6
stages optimised, from workforce planning to onboarding
The challenge
Transport for Greater Manchester faced significant challenges in attracting top talent to support their ambitious infrastructure projects and operational goals. The organisation struggled with ageing requisitions and high agency dependency, which led to increased costs and inefficiencies in their recruitment process. Additionally, there was a need to improve hiring manager engagement and streamline internal processes to ensure long-term success in talent acquisition.
Setting up the partnership
Our team conducted an in-depth analysis of TfGM’s recruitment processes and identified key areas for improvement. These included reducing reliance on external agencies, enhancing employer branding, and fostering collaboration between hiring managers and recruitment teams. By addressing these systemic issues, we aimed to create a sustainable recruitment model tailored to TfGM’s unique needs.
The solution
We implemented a bespoke end-to-end recruitment solution designed to optimise TfGM’s talent acquisition lifecycle. This included workforce planning, sourcing, selection, assessment, offer management, and onboarding. Our approach focused on building direct recruitment capabilities while reducing unnecessary agency spend.
To further enhance results, we introduced initiatives such as:
- Employer branding campaigns to attract top-tier candidates aligned with TfGM’s values and mission
- Training sessions for hiring managers on effective recruitment practices and interview techniques
- Streamlining internal referral programs to leverage existing staff networks
Key results
Since the inception of our partnership, TfGM has seen transformative improvements in their recruitment outcomes:
- Achieved 0% agency spend by transitioning entirely to direct sourcing methods
- Maintained a 95% offer acceptance ratio through targeted candidate engagement strategies
- Consistently met or exceeded all service-level agreements (SLAs), ensuring timely delivery of critical hires
Client testimonial
“Robert Walters has been instrumental in transforming our recruitment processes. Their expertise and commitment have helped us achieve significant cost savings while attracting high-quality talent to support our operations. We highly recommend them as a trusted recruitment partner.”
Recruitment Manager
Transport for Greater Manchester
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