Customer Service Advisor

An exciting opportunity has arisen for a Customer Service Advisor to join a growing team in London. This role is ideal for someone passionate about delivering excellent customer service and playing a key role in establishing and shaping the customer service function. You will be at the heart of customer interactions, ensuring every customer receives prompt, knowledgeable, and considerate support throughout their journey. The company offers a collaborative and supportive environment with excellent opportunities for development and progression.

What you'll do:

• Act as the first point of contact for customer enquiries via phone, email, and online channels
• Support customers with orders, deliveries, returns, and product queries
• Resolve customer issues and complaints efficiently and professionally
• Process orders, amendments, and returns accurately using internal systems
• Work closely with sales, logistics, and production teams to ensure smooth customer experiences
• Maintain accurate customer records and update CRM systems
• Monitor shared inboxes and respond within agreed time frames
• Support the wider team with administrative tasks as needed
• Build strong customer relationships and deliver a positive brand experience

What you’ll bring:

• Previous customer service or customer support experience
• Ideally experience within the shutters, blinds, or interiors industry
• Strong written and verbal communication skills
• Excellent organisation and attention to detail
• Proactive and solutions-focused approach
• Confident using Microsoft Office and CRM systems
• Ability to manage multiple priorities in a fast-paced environment
• Strong team player with a friendly and professional manner

If this sounds like you apply now!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates