ETF Operations Officer

A leading global asset management firm is seeking an ETF Operations Officer! * 2-5 years’ experience in fund operations, portfolio administration or fund accounting supporting ETF lifecycle events from execution through to NAV production is essential. * Background working within asset management or with an ETF provider or fund administration with demonstrable knowledge of ETFs, equities, and fixed income products is required.

This permanent position offers you the opportunity to play a pivotal role in supporting the day-to-day operations of both US and European ETF platforms, ensuring seamless trading cycles and operational excellence across the full investment lifecycle. The organisation is renowned for its commitment to investment excellence, client service, and fostering a culture that values independent thinkers and long-term perspectives. You will be welcomed into a dynamic environment where tailored operational support is provided for Distressed Debt and Private Debt initiatives, with a strong emphasis on collaboration, knowledge sharing, and professional growth. Flexible working opportunities and ongoing training are integral to the company’s ethos, making this an ideal role for those who thrive in inclusive teams and are eager to develop their expertise within a supportive network.

• Join a globally respected asset management firm with a rich heritage and presence in major financial centres worldwide, offering unparalleled exposure to international markets and diverse asset classes.
• Be part of a dynamic Special Operations team dedicated to providing bespoke operational support for innovative debt strategies, where your contributions will directly impact the efficiency and success of ETF platforms.
• Enjoy flexible working arrangements, continuous training opportunities, and a collaborative culture that prioritises professional development, inclusivity, and supportive leadership at every level.

What you'll do:

• Perform daily portfolio administration activities for US and European ETFs, ensuring accurate record-keeping and timely processing of all transactions.
• Review and monitor portfolio transactions from trade execution through settlement, supporting creation/redemption workflows while capturing cash and security movements efficiently.
• Investigate and resolve unmatched trades, settlement exceptions, failed transactions, and data discrepancies by liaising with relevant stakeholders to maintain operational integrity.
• Coordinate closely with brokers, custodians, counterparties, and administrators to minimise operational risk and guarantee timely settlement of all ETF-related activities.
• Support relationships with Authorised Participants (APs), Market Makers, custodians, and service providers by managing creation/redemption order processing, onboarding activities, and primary market operations.
• Assist in PCF (Portfolio Composition File), holdings, and portfolio data validation activities to ensure accuracy across all reporting functions.
• Contribute to the enhancement of operational processes by identifying areas for improvement and collaborating with colleagues on best practices.
• Maintain comprehensive documentation of procedures and workflows to facilitate knowledge sharing within the team.
• Participate in cross-functional projects aimed at optimising ETF platform performance and expanding product offerings.
• Provide responsive support during time-sensitive periods such as month-end or NAV production cycles.

What you bring:

• Fund accounting supporting ETF lifecycle events from execution through to NAV production is essential for this role.
• Proven background working within asset management firms or with an ETF provider or fund administration company with demonstrable knowledge of ETFs, equities, and fixed income products is highly valued.
• A broad operational understanding encompassing trade support functions, reconciliations processes, corporate actions handling, and portfolio accounting responsibilities is required.
• Experience using Bloomberg, SimCorp or similar systems is advantageous but not mandatory; willingness to learn new systems is appreciated.
• Exceptional analytical skills paired with strong organisational abilities enable you to manage complex tasks efficiently while maintaining high levels of accuracy.
• Your problem-solving capabilities are complemented by sensitivity towards time-critical deadlines; you respond calmly under pressure without compromising quality.
• Excellent written and oral communication skills allow you to convey information clearly when interacting with colleagues or external partners.
• Attention to detail is paramount; your careful approach minimises errors across all operational processes.
• Adaptability enables you to embrace new challenges enthusiastically while supporting ongoing process improvements.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates