Senior Credit Controller

Our client in Birmingham is recruiting an Interim Senior Credit Controller on a 6 month Fixed term Contract. The role is hybrid (3/2) and paying £35,000 per annum.

What you'll do:

• Take responsibility for managing the end-to-end credit control process, ensuring timely collection of outstanding debts across multiple client accounts.
• Build positive relationships with clients through considerate communication, resolving queries with empathy and professionalism to maintain trust and satisfaction.
• Work closely with internal teams including billing, accounts receivable, and fee earners to ensure accurate allocation of payments and swift resolution of discrepancies.
• Monitor aged debt reports regularly, identifying trends or issues and proactively addressing them to minimise overdue balances.
• Prepare regular reports on debtor status for senior management, highlighting key risks and recommending appropriate actions to support business objectives.
• Support month-end processes by reconciling accounts and assisting with audit requirements as needed to ensure compliance and accuracy.
• Contribute to continuous improvement initiatives within the credit control function by sharing insights and suggesting enhancements to existing processes.
• Maintain up-to-date records in line with data protection regulations, demonstrating attention to detail and respect for confidentiality at all times.

What you bring:

• Demonstrated experience in credit control or accounts receivable roles within professional services or similar environments is essential for success in this position.
• Excellent interpersonal skills that enable you to build rapport with clients and colleagues alike while handling sensitive conversations tactfully.
• Strong organisational abilities that allow you to manage multiple tasks simultaneously without compromising attention to detail or deadlines.
• Proficiency in using accounting software packages (such as SAP, Oracle or similar) alongside advanced Excel skills for reporting purposes is highly desirable.
• A collaborative approach that supports teamwork and fosters positive outcomes across departments when resolving complex queries or disputes.
• Clear written and verbal communication skills that ensure information is conveyed accurately and respectfully at all times.
• A commitment to maintaining confidentiality and adhering strictly to data protection guidelines when handling client information.
• A proactive attitude towards problem-solving combined with flexibility to adapt quickly during periods of change or increased workload.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates