Order to Cash Process Team Lead

An exciting opportunity has arisen for an experienced Order to Cash Process Lead to join a highly respected organisation based in Central London. This role offers you the chance to play a pivotal part in shaping and optimising the end-to-end OTC process, ensuring seamless financial operations and supporting business growth. With a competitive salary of £65,000 - £70,000 and flexible working opportunities, this position is perfect for someone who thrives on collaboration, continuous improvement, and making a tangible impact within a supportive team environment. You will be empowered to drive change, work closely with cross-functional teams, and contribute to the ongoing transformation of finance processes. If you are passionate about delivering excellence, value knowledge sharing, and want to be part of an inclusive workplace that values your expertise, this could be the next step in your career.

Responsibilities:

* Oversee the full Order to Cash cycle by managing process design, implementation, monitoring, and continuous improvement initiatives across all relevant business units.

* Work collaboratively with finance, sales, customer service, and IT teams to ensure seamless integration of OTC processes and systems throughout the organisation.

* Identify areas for process optimisation by analysing current workflows, gathering feedback from stakeholders, and recommending practical solutions that enhance efficiency and accuracy.

* Lead workshops and training sessions for internal teams to promote best practices in OTC procedures while fostering a culture of knowledge sharing and mutual support.

* Develop clear documentation for all OTC processes including policies, procedures, controls, and compliance requirements to ensure consistency and transparency.

* Monitor key performance indicators (KPIs) related to cash flow management, billing accuracy, collections effectiveness, and customer satisfaction; use insights to drive targeted improvements.

* Support system upgrades or new technology implementations by providing subject matter expertise on OTC requirements and collaborating with project teams during testing phases.

* Act as the primary point of contact for resolving complex issues related to invoicing, credit management, disputes, or reconciliations within the OTC function.

* Ensure compliance with internal controls as well as external regulatory standards by conducting regular audits and risk assessments within the OTC domain.

The Ideal Candidate:

* Proven experience leading end-to-end Order to Cash processes within a large or complex organisation where you have demonstrated strong process improvement capabilities.

* Excellent interpersonal skills enabling you to collaborate effectively with cross-functional teams including finance professionals, sales staff, IT specialists, and customer service representatives.

* Strong analytical abilities allowing you to interpret data trends from KPIs related to cash flow management or collections performance; using these insights for continuous improvement.

* A deep understanding of financial controls combined with practical knowledge of compliance requirements relevant to OTC functions in regulated environments.

* Experience designing clear process documentation such as policies or standard operating procedures that support consistent application across multiple teams.

* Demonstrated ability to deliver engaging training sessions or workshops focused on best practice adoption within finance operations or shared services settings.

* Familiarity with ERP systems (such as SAP or Oracle) as well as other finance-related technologies used for automating or streamlining OTC activities.

* A collaborative approach that values teamwork and knowledge sharing while being sensitive to the needs of diverse stakeholders across different business units.

* Commitment to maintaining high standards of accuracy when handling complex reconciliations or resolving disputes related to billing or credit management.

Next Steps:

If you are ready to take the next step in your career journey as an Order to Cash Process Lead in Central London—where your expertise will truly make an impact—we encourage you to apply now!

Apply today by clicking on the link provided; we look forward to connecting with talented individuals who share our passion for excellence.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates