Product Manager - Solutions and Implementations Lead

I'm partnering with a growing payments technology business looking for a Product Manager - Solutions & Implementations Lead, to own and develop it's integration ecosystem. You’ll connect payment technology with EPOS, ticketing, hospitality and eCommerce platforms, working across technical, commercial and operational teams to deliver secure, scalable integrations and shape their product roadmap.

Product Manager – Solutions & Implementations Lead

We’re partnering with a growing payments technology business that provides payment solutions across high-volume, customer-facing environments, including hospitality, events, retail and eCommerce.

As the business continues to expand its technology and partner ecosystem, they’re looking for a Product Manager – Solutions & Implementations Lead to take ownership of the strategy and delivery of third-party integrations across their payments platform.

This is a highly collaborative role sitting at the intersection of product, technology, partnerships and commercial delivery. You’ll connect the company’s payment technology with external platforms including EPOS/POS systems, ticketing platforms, hospitality technology and eCommerce solutions, ensuring integrations are secure, scalable and deliver a seamless experience for customers.

The Role

You’ll own and develop the roadmap for third-party integrations, identifying and prioritising opportunities with strategic software partners and platforms.

Working closely with engineering and technical teams, you’ll take integrations from initial discovery and requirements gathering through to development, testing, UAT and successful rollout.

You’ll act as a key link between external technology partners and internal stakeholders, translating commercial and customer requirements into clear technical specifications and ensuring solutions meet both business and operational needs.

Key responsibilities will include:

• Owning and managing the third-party integration roadmap.
• Identifying, assessing and prioritising new integration opportunities.
• Defining product requirements, user stories and functional specifications.
• Working closely with engineering teams to deliver robust and scalable payment integrations.
• Collaborating with payment gateways, EPOS/POS providers, ticketing systems and digital platforms.
• Building strong relationships with external technology partners, software vendors and key customers.
• Leading discovery sessions and workshops to understand technical and commercial requirements.
• Supporting Sales and Account Management teams with technical product knowledge during customer onboarding and partnership discussions.
• Monitoring integration performance and identifying opportunities for optimisation and continuous improvement.
• Supporting testing, UAT and rollout across multiple stakeholders and environments.
• Contributing to the wider product vision and long-term strategy.
• Defining KPIs and success measures around integrations and customer adoption.
• Ensuring integrations meet appropriate PCI DSS, payment security and data protection requirements.

What We’re Looking For

We’re looking for someone with previous experience as a Product Manager, Technical Product Manager, Integration Product Manager or within a similar product-focused role.

You’ll ideally have experience within payments, fintech, EPOS/POS or another transactional technology environment, alongside a strong understanding of APIs and system integrations.

You don’t need to be a software engineer, but you should be technically confident and comfortable discussing APIs, integrations and technical requirements with engineering teams and external software partners.

You’ll also need to be commercially minded and an excellent communicator – someone who can comfortably move between conversations with engineers, technology partners, customers and senior business stakeholders.

We’re particularly interested in people with:

• Experience delivering and managing third-party software integrations.
• A strong understanding of APIs, REST APIs, webhooks and software development lifecycles.
• Experience translating business requirements into technical requirements and user stories.
• Strong stakeholder and partner management skills.
• Experience working within Agile product and delivery environments.
• Strong analytical and problem-solving skills.
• The ability to manage multiple projects and integrations simultaneously.
• An understanding of payment security, PCI compliance and data governance.

Experience across EPOS, ticketing, eCommerce, payment gateways, acquiring, merchant services or omnichannel payments would be particularly valuable.

A background within hospitality, events, retail or sports technology would also be a strong advantage.

Why Join?

This is an opportunity to take genuine ownership of a growing integration ecosystem rather than simply managing an established product.

You’ll have the opportunity to influence which integrations and technology partnerships are prioritised, shape the product roadmap and work closely with both internal teams and external partners to deliver solutions that directly impact customers and the growth of the business.

For someone who enjoys being the bridge between product, technology and commercial teams, while remaining close to delivery, this offers a great combination of technical challenge, strategic influence and ownership.

The package also includes:

• Up to £95K (maybe some flexibility)
• 28 days’ holiday plus bank holidays
• Company pension scheme
• Life cover
• Healthcare cash plan, including support towards dental and optical costs
• Employee assistance programme
• Referral scheme
• Fortnightly team lunches and regular social activities
• Opportunities to be involved in some of the UK’s leading sporting events and festivals

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates