Front Office Trading Support Analyst – Equities/ Futures

We are seeking a few experienced Front Office Trading Support Analysts to support trading platforms across Cash Equities/ Futures. These Trade Support SMEs will be responsible for ensuring stability, performance, and connectivity across trading systems, exchange gateways, and client order flow. This is an excellent opportunity for candidates with strong production support experience in agency brokerage, execution services, or sell-side trading environments.

What you'll do:

• Provide production support for Cash Equities/ Futures trading platforms
• Support and troubleshoot OMS/EMS systems, order routing, and trade flow issues
• Manage and monitor exchange connectivity, market gateways, and execution venues
• Support FIX sessions, client on-boarding, and connectivity troubleshooting
• Investigate live trading incidents, failed orders, allocations, and settlement breaks
• Work closely with traders, sales traders, operations, clients, and technology teams
• Support system releases, upgrades, and production changes
• Build and maintain automation scripts for operational efficiency and reporting
• Perform root cause analysis (RCA) and contribute to service improvements
• Ensure adherence to regulatory and operational controls across trading systems

What you'll bring:

• 7 years+ experience in Application Support / Production Support within electronic trading environments
• Strong knowledge of Cash Equities or Futures trade lifecycle
• Hands-on experience supporting OMS/EMS platforms
• Strong understanding of FIX Protocol, client onboarding, and order flow
• Experience supporting exchange connectivity and market gateways
• Strong SQL skills (must-have) and good Unix/Linux command-line knowledge
• Basic scripting experience in Python, Shell, or PowerShell
• Strong troubleshooting and incident management skills
• Experience with monitoring tools such as Splunk, Geneos, or similar
• Experience with vendor platforms such as ION Group, FIS, or Trading Technologies
• Agency brokerage / execution broker background are strong advantages
• Knowledge of regulatory frameworks including Financial Conduct Authority (FCA) and European Market Infrastructure Regulation (EMIR)

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates