EMEA Head of Fixed Income Production Services

A leading global financial institution is seeking a Head of Fixed Income Production Services (EMEA) to lead a critical function supporting front-to-back trading operations across Rates, Credit, and Securitised Products. This is a senior hands on leadership role responsible for ensuring the stability, performance and continuous improvement of a complex production environment supporting business-critical trading applications.

Key Responsibilities

• Lead and manage a high-performing regional production support team based in London
• Oversee production services for Fixed Income trading systems across pre-trade and post-trade workflows
• Act as the senior escalation point for major incidents and ensure effective resolution of complex issues
• Drive stability, resilience, and performance improvements across a distributed application estate
• Partner closely with Front Office, Technology, Infrastructure, and Control functions
• Lead change, release, and incident management processes across the production environment
• Champion automation, DevOps practices, and digital transformation initiatives
• Develop team capability through coaching, mentoring, and structured upskilling
• Ensure strong adherence to governance, risk, audit, and regulatory requirements

Required Experience

Leadership & Management

• Proven experience leading production support teams within a global financial services environment
• Strong people management skills, with a track record of developing and retaining talent
• Ability to operate effectively in a high-pressure, business-critical environment

Fixed Income Knowledge

• Strong understanding of Fixed Income products (Rates and/or Credit)
• Solid knowledge of the trade lifecycle, valuation, PnL, and risk

Technical Expertise

• Experience supporting large-scale enterprise trading systems
• Strong hands-on capability across:
  • Linux / Unix / Windows environments
  • Databases and SQL
  • Middleware and distributed systems
• Scripting experience (e.g. Python, Shell, Perl)

DevOps & Tools

• Familiarity with modern development and deployment practices
• Experience with tools such as:
  • Git, Jenkins, Docker, Ansible
  • Monitoring & logging tools (e.g. Elastic stack)
  • Workflow tools (e.g. Jira)

Service Management

• Strong experience with incident, problem, and change management
• Familiarity with ITSM platforms (e.g. ServiceNow or similar)
• Good understanding of ITIL frameworks

Emerging Technology

• Exposure to cloud platforms (AWS, Azure, or similar)
• Interest or experience in automation, AI/ML, or transformation initiatives

Key Skills & Competencies

• Excellent stakeholder management, with the ability to engage senior business and technology leaders
• Strong communication skills, both written and verbal
• Analytical mindset with a proactive approach to problem-solving
• Ability to manage multiple priorities in a fast-paced environment
• Calm and effective decision-making under pressure

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates