Internal Account Manager

Internal Account Manager (Manufacturing & Engineering) Salary: £30,000 - £35,000 p/a + bonus and benefits (FTC) Location: Blackburn

A leading manufacturer and supplier of high-performance components are looking to recruit an Internal Account Manager on a 12-month FTC to join their commercial team in Blackburn, with hybrid working and flexi-time available. This role offers you the opportunity to be at the heart of a thriving global organisation, where your commitment to nurturing customer accounts and supporting business growth will be highly valued. You will work closely with both internal and external sales teams, ensuring seamless communication and outstanding service for clients across critical industries. The company is renowned for its supportive leadership, inclusive culture, and dedication to employee development, making it an ideal environment for those who thrive in collaborative settings.

What you'll do:

As Internal Account Manager, you’ll play a pivotal role in managing key customer accounts while supporting business growth objectives. Your day-to-day responsibilities will include:

• Manage and develop existing customer accounts within assigned sectors by building trust and maintaining regular contact to ensure satisfaction and loyalty.
• Support the achievement of company sales targets by identifying new sales opportunities within current and prospective accounts, always aiming to exceed expectations.
• Act as a dependable point of contact for customers, providing accurate information and timely responses to enquiries via telephone and email.
• Assist external sales colleagues with customer projects, quotations, and account development activities by sharing relevant information and collaborating effectively.
• Develop a thorough understanding of products and the wider platform to confidently address customer needs and offer tailored solutions.
• Utilise ERP and CRM systems efficiently to manage customer information, track opportunities, monitor project progress, and maintain accurate records.
• Ensure all customer requirements, pricing agreements, and commercial arrangements are maintained precisely in line with company standards.
• Work collaboratively across departments to deliver excellent customer service and resolve any concerns promptly.
• Monitor account activity regularly, review performance against objectives, communicate opportunities or issues to stakeholders, and implement corrective actions when necessary.
• Support continuous improvement initiatives by sharing best practices across the business and assisting colleagues whenever required.

What you bring:

This Internal Account Manager position calls for proven experience in account management or customer service within a commercial setting, ideally manufacturing, where attention to detail is paramount and your commitment to quality service delivery makes you an indispensable member of the commercial team.

• Experience in account management or customer service within a commercial or manufacturing environment is essential for excelling in this role.
• Proven ability to work towards KPIs, targets, and performance measures while maintaining high standards of accuracy.
• Strong communication skills are vital for handling customer interactions professionally and building lasting relationships.
• Excellent organisational skills enable you to manage multiple enquiries and projects simultaneously without compromising quality or deadlines.
• Proficiency in Microsoft Office applications ensures efficient handling of daily tasks such as reporting, record-keeping, and correspondence.
• Attention to detail is crucial for maintaining precise records of customer requirements, pricing agreements, and commercial arrangements.
• A strong customer focus combined with commercial awareness allows you to identify opportunities for growth while ensuring satisfaction at every touchpoint.
• Ability to prioritise workload effectively means you can meet deadlines even when faced with changing priorities or tight timeframes.
• Self-motivation coupled with the capacity to work independently as well as part of a team fosters a positive atmosphere where everyone’s contributions are valued.
• Experience using ERP or CRM systems is desirable

What's next:

This organisation stands out as a global leader in engineering solutions used in critical applications around the world. If you’re ready to take on a new challenge in account management this could be the perfect next step for you. Apply today by clicking on the link provided.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates