Target Operating Model Lead

Target Operating Model Lead Location: Milton Keynes (Hybrid) Contract: 12-month Fixed-Term Contract Salary/day rate: Competitive Level: Director

The Opportunity

We are partnering with an organisation embarking on a significant start up journey, seeking an experienced Target Operating Model Lead to play a pivotal role in shaping and embedding its future operating model.

This is an exciting opportunity to join a nationally significant organisation as it transitions from mobilisation into live operations. You will take ownership of enterprise-wide operating model design, ensuring that people, processes, technology, governance and suppliers work seamlessly together to deliver an effective and sustainable operating environment.

Key Responsibilities

• Lead the design, development and implementation of an enterprise-wide Target Operating Model.
• Ensure alignment across business functions, transformation programmes, technology and external suppliers.
• Identify and address operational gaps, overlaps, dependencies and opportunities for improvement.
• Design and optimise critical end-to-end business processes, establishing clear ownership and accountability.
• Develop and embed effective process governance, performance frameworks and operational standards.
• Drive continuous improvement initiatives, identifying opportunities for standardisation, automation and AI-enabled efficiencies.
• Facilitate cross-functional workshops and engage senior stakeholders to drive decision-making and organisational alignment.
• Lead the transition from target-state design through to implementation, adoption and business-as-usual operations.
• Monitor operational benefits, track progress and proactively manage delivery risks.

About You

We are keen to speak with individuals who have significant experience in Target Operating Model design, business architecture, process transformation or enterprise-wide organisational change.

• A proven track record of designing and implementing complex Target Operating Models.
• Experience translating strategic and target-state designs into practical, operational ways of working.
• Strong expertise in business process design, service design and continuous improvement.
• The ability to influence and engage senior stakeholders across multiple business functions.
• Experience leading complex, cross-functional transformation initiatives.
• Strong analytical, facilitation and communication skills, with the ability to simplify complexity and drive tangible outcomes.

Experience within regulated, infrastructure, logistics, retail, public sector or other complex, multi-stakeholder environments would be advantageous. Exposure to automation, workflow optimisation and AI-enabled transformation would also be beneficial.

Why this role?

This is a rare opportunity to take ownership of a significant operating model transformation, working at a strategic level while having a tangible impact on how an organisation operates.

You will have the opportunity to shape organisational foundations, influence senior-level decisions and establish sustainable processes and governance that will support long-term operational success.

If you are an experienced Target Operating Model professional looking for your next challenge, we would be keen to hear from you. Apply today, or for more information please email Abdul.Walid@Robertwalters.com

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates