General Manager

The successful candidate will combine strong commercial acumen with hands-on operational leadership and a proven track record of running a customer-focused e-commerce and logistics operation.

Key Responsibilities

• Lead all warehouse, fulfilment, distribution and logistics operations.
• Ensure accurate and efficient order fulfilment across e-commerce channels.
• Drive exceptional OTIF (On Time In Full) performance and customer service levels.
• Manage inventory accuracy, stock control processes and warehouse optimisation.
• Oversee inbound logistics, goods receipt, storage, picking, packing and dispatch operations.
• Manage relationships with courier, transport and third-party logistics providers.
• Develop and monitor KPIs covering service, productivity, accuracy, cost and customer experience.
• Identify and implement process improvements to enhance operational efficiency and scalability.
• Support peak trading periods through effective capacity and resource planning.
• Ensure compliance with health & safety, operational procedures and regulatory requirements.
• Lead, motivate and develop warehouse and logistics teams, creating a culture of accountability and continuous improvement.

About You

• Proven experience in a General Manager, Operations Director, Head of Operations, Warehouse & Logistics Manager or Ecommerce Operations leadership role.
• Strong background within a retail, direct-to-consumer, e-commerce or omnichannel environment.
• Experience leading warehousing, fulfilment and distribution operations.
• Commercially astute with responsibility for budgets, P&L and operational performance.
• Demonstrable track record of improving service, efficiency and profitability.
• Strong understanding of inventory management, order fulfilment and supply chain processes.
• Data-driven with excellent problem-solving and decision-making skills.
• Inspirational people leader with the ability to engage teams and drive change.
• Comfortable operating in a fast-paced, entrepreneurial environment.