Key Account Manager

Key Account Manager Salary: Competitive and based on experience Location: Northamptonshire Keywords: Customer Engagement, Strategic Planning, Account Growth, Supply Chain Process, Continuous Improvement Our growing 3PL client is seeking a Key Account Manager to play a pivotal role in nurturing and developing customer relationships. This full-time position, based in the Northamptonshire site.

What you'll do:

As a Key Account Manager, your role will be instrumental in supporting and developing customer relationships. You will be responsible for implementing and sustaining the Customer Engagement System, which includes developing strategic account plans. Your understanding of contract logistics services within a 3PL will enable you to identify potential challenges and opportunities. You will lead initiatives that enhance service offerings to customers, thereby improving overall customer experience. Your leadership skills will be crucial in fostering key relationships within the account team. Additionally, you will coordinate all renewal activities to ensure successful retention of customer contracts.

• Implement and sustain the Customer Engagement System including development of the strategic account plan
• Support the customer to maintain competitive advantage through its operations and services
• Understand at a strategic level the customers business and its potential challenges and opportunities
• Identify initiatives that enhance the service offerings to the customer and maximise efficiency
• Lead and encourage the development of key relationships throughout the account team
• Coordinate all renewal activity to ensure successful retention of customer contracts at expected levels of profitability

What you bring:

The ideal Key Account Manager candidate brings a wealth of skills to our client's team. You are comfortable interacting at a senior level with high impact and credibility. Your experience in building and developing relationships across all levels and functions is invaluable. You possess strong strategic planning skills with a bias towards action and execution. Your track record demonstrates your ability to develop and deliver commercially successful account growth. Knowledge of end-to-end supply chain processes is desirable as is an understanding of continuous improvement or lean methodologies.

• Experience within a Key Account Management position within 3PL environment
• Ability to interact at senior level with high impact and credibility
• Experience in building and developing relationships across all levels and functions
• Strong strategic and planning skills with a bias towards action and execution
• Experience of developing and delivering commercially successful account growth
• Knowledge of End-to-End Supply Chain process ability to identify potential value streams (desirable)
• Understanding of the principles of continuous improvement or lean methodologies (desirable)

What sets this company apart:

Our client is committed to creating an inclusive environment where diversity is celebrated. They believe that everyone should feel safe and confident to be the best version of themselves and do their best work every day. They are an equal opportunity employer and do not discriminate on any grounds. They offer a supportive environment that encourages personal responsibility, accountability, and open communication.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates