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Streamlining Contingent Hiring for a global Financial Services leader
Delivering quality contingent talent and significant cost savings with MSP
Case study
Our client, a renowned global financial services organisation with a rich history spanning over 200 years, first sought our talent solutions expertise back in 2014. Over the past decade, we have partnered with them as their trusted Management Service Provider (MSP), supporting their talent strategy across EMEA.Today, our direct hiring team plays a pivotal role in powering our client's contingent hires in the UK, Ireland, and Luxembourg. Our support extends to critical hiring needs in operational finance, asset and wealth management, legal, compliance, technology, and administrative verticals.
A Managed Service Provider success story
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81%
direct hiring rate
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£870k
of direct recruitment cost avoidance annually
-
40%
contract to FTE conversion
-
100%
vacancy fulfilment
The challenge
Our client approached us with the need for a talent partner who could provide regional coverage, industry experience, and a robust direct recruitment delivery capability. They aimed to attract and secure top-tier contingent talent while also addressing challenges such as extensive employee compliance requirements and a slow time-to-hire. Our mission was to help them overcome these obstacles and improve the quantity and quality of their candidate pool.
Setting up the partnership
We swiftly identified the need for a robust and consistent hiring process aligned with the client's specific requirements. Given the stringent background checks necessary for their roles, including up to 10 years' worth of candidate references and ID verifications, candidate fallout due to lengthy recruitment processes posed a significant challenge. The client required an MSP provider capable of consistently sourcing top-calibre talent, keeping candidates engaged throughout the recruitment journey, and delivering a best-in-class recruitment experience for stakeholders and hiring managers.
The solution
To address the client's needs, our dedicated discovery team designed a flexible and scalable hybrid MSP solution. Over the years, this solution has evolved to encompass consultancy supplier management while serving as the master vendor.
Within this solution, we implemented a curated MSP intake to pay delivery model, covering talent sourcing, screening, interview scheduling and coordination, and end-to-end candidate management using Beeline.
As an extension of the client's HR team, we adopt a white glove approach, ensuring that candidates and internal stakeholders consistently receive the best brand experience. Our commitment to excellence has earned us a gold supplier accreditation from the client.
Key results
Throughout our partnership with the client, we have not only met their recruitment needs but also exceeded expectations by delivering innovative solutions, achieving outstanding results, and providing exceptional service. As their trusted MSP, we continue to collaborate closely, evolving our approach to meet their changing talent requirements and support their long-term success.
Beyond achieving recruitment goals, we have spearheaded talent pipelining strategies to supplement each region's cyclical and project-based contingent talent demands. Leveraging the power of our Strategic Sourcing Hub we have opened new avenues for the client's talent pool and helped prepare them for tomorrow’s hiring needs.
Client testimonial
"Robert Walters has provided a consistently high level of service to the bank since 2014. We enjoy a strong partnership, and exceptionally high levels of direct sourcing."
Director
Global Financial Services Organisation
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