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Regional growth leveraging Full RPO

Growing a regional partnership into new territories and delivering significant cost savings with Full RPO

Case Study

Our client, a global leader in healthcare and life sciences, employs over 63,000 people across 65 countries. As a vibrant science and technology company, they believe in science as a force for good, making a positive difference in millions of people’s lives. Headquartered in Germany, they have a significant presence in APAC that powers their key production and distribution objectives. 

  • Service: Full RPO
  • Industry: Healthcare & life sciences
  • Size: 63k+ employees 
  • Locations: 65+ countries

A Full RPO success story

  • 0%

    agency spend across all 7 markets, since commencing the partnership

  • 99%

    offer acceptance ratio and hiring manager satisfaction

  • 7

    number of countries expanded into

  • 100%

    of service-level agreements (SLAs) achieved since start of partnership

The challenge

The key driver for seeking the support of a trusted recruitment partner was cost reduction – significant investment in previous talent acquisition approaches did not deliver long-term results. Despite a high number of agencies being engaged to deliver talent, the region’s talent acquisition teams were struggling to fill and pipeline important technical roles in South Korea, which resulted in ageing requisitions that were compromising key operational departments across the company. We were asked to mitigate these challenges and put an end to further business disruption and spiralling costs. 

Setting up the partnership

Our team identified several systematic recruitment process blockers contributing to the high cost of talent acquisition. These went beyond recruitment spend, and extensive internal recalibration was needed. For instance, hiring managers were not actively brought into the recruitment process and therefore had little say in new joiners, resulting in regretted hires and a disengaged hiring manager population. 

The solution

We sought to first address the widening gap in production technician and operator hires in South Korea, delivering a bespoke end-to-end RPO solution with a primary focus on turning around direct recruitment delivery and reducing unnecessary agency spend. 

Designed to meet the bespoke needs of our clients and provide support and expertise at every stage of the talent acquisition lifecycle, our Full RPO solution sees us own and manage the entire hiring lifecycle – from the provision of workforce planning to sourcing, selection, assessment, offer management and onboarding.

Key results

Our first year of partnership exceeded expectations, and the client was eager to expand our solution to their operations outside of South Korea as a result. We expanded our service delivery to Singapore and Malaysia in 2017, ANZ in 2019, and the Philippines in 2023. Today, our team is made up of 15 recruitment experts, supporting 7 countries in APAC. With this came scope expansions as well, including mid-senior and internal talent acquisition roles. 

Throughout our partnership, various initiatives were delivered to support our client’s regional talent strategy, including: 

  • Launching South Korea’s inaugural graduate programme 
  • Bi-annual hiring manager enablement sessions covering the recruitment process and adjacent topics (interview skills, LinkedIn engagement), delivered by our onsite teams 
  • Refining the internal referral programme and empowering existing staff as brand advocates 

Client testimonial

“Robert Walters is a reliable and professional partner. They always put themselves into the shoes of the customer, and stand shoulder-to-shoulder with us to deal with challenges and difficulties together. It is our pleasure to recommend them as a reliable recruitment partner.”


RPO Operations Manager
Leading Life Sciences Company
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