CRM Executive

We’re looking for an experienced CRM Executive to join a globally recognised luxury consumer brand on an initial 6-month contract, with the potential to become permanent. This is a fantastic opportunity for someone with strong experience in CRM, customer engagement, campaign delivery and data analysis to support the optimisation of customer journeys and engagement across a global business. Immediate availability or the ability to start at short notice is essential.

Title: CRM Executive
Location: London | Hybrid – 3 days in the office
Contract: Initial 6-month contract - Potential to convert to a permanent position
Salary: £250–£275 per day

We’re looking for a CRM Executive to join a globally recognised luxury consumer brand during an exciting period of growth and transformation.

This is an excellent opportunity for someone with strong experience across CRM, customer engagement and data-driven campaign activity to play a key role in improving customer relationships, campaign performance and client experience.

While experience within a luxury brand environment would be highly desirable, we are also keen to hear from candidates with strong CRM experience gained within retail, premium consumer brands or other customer-focused businesses.

The Role:

Working within a global Client Strategy & Experience function, you’ll support the delivery and optimisation of CRM activity across multiple markets.

Key Responsibilities

• Support the planning, delivery and optimisation of CRM and client engagement campaigns

• Manage CRM campaign activity from briefing through to execution and deployment

• Analyse customer behaviour, engagement trends and campaign performance

• Use customer data and segmentation to improve targeting and personalise communications

• Develop insights and recommendations to improve client journeys and commercial performance

• Work closely with marketing, retail and global teams to ensure communications reflect a premium brand experience

• Maintain and optimise CRM data quality, segmentation and database health

• Produce regular and ad hoc reporting on campaign performance, customer KPIs and CRM activity

• Translate complex data into clear, actionable recommendations for stakeholders

• Support the ongoing development and transformation of CRM systems and processes

• Act as a key user of CRM platforms, supporting campaign execution and system utilisation

• Work with IT and data teams to improve reporting, dashboards and analytics capability

• Support UAT testing and enhancements to CRM platforms

• Build strong relationships with stakeholders across global markets

About You

We’re looking for someone with a strong combination of CRM expertise, analytical capability and commercial curiosity.

You’ll ideally have:

• Around 3–5 years' experience within CRM, customer engagement, customer insights or data analysis

• Strong experience planning and delivering CRM campaigns

• Experience analysing customer data and turning insight into practical recommendations

• Strong segmentation and customer targeting experience

• Advanced Excel skills and confidence working with large or complex datasets

• Experience using CRM platforms and reporting tools

• Excellent analytical and problem-solving skills

• The ability to interpret trends beyond dashboard-level reporting

• Strong communication skills and confidence engaging with senior stakeholders

• Excellent attention to detail and organisational skills

• A proactive, commercially minded and data-driven approach

Highly Desirable

• Experience within a luxury, premium retail or consumer brand

• Exposure to international or global business environments

• Experience supporting customer or client engagement programmes across multiple markets

• Experience with Salesforce Marketing Cloud or similar CRM platforms

• Experience with Power BI or other reporting and analytics tools

• A strong understanding of premium customer journeys and customer experience

Why Apply?

This is a fantastic opportunity to join a high-profile global business and gain exposure to a broad range of CRM, customer insight and client engagement activity.

For the right candidate, there is also the potential for this initial contract to convert into a permanent position.

Contract Details

• Location: London

• Working pattern: Hybrid – 3 days per week in the office

• Contract: Initial 6-month contract

• Rate: £250–£275 per day PAYE

• Potential: Opportunity to convert to a permanent role

• Start date: ASAP – candidates must be immediately available or able to start at short notice

If you have strong CRM experience and are looking for an opportunity to combine campaign delivery, customer data, segmentation and client engagement within a premium global environment, we’d love to hear from you. Apply now with your CV to be considered.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates