Customer Service Team Leader

Customer Service Team Leader Salary: £30,900 Location: Warrington - ONSITE Hours: Shift pattern (Mon-Sun) 06:45 through to 22:00

An exciting opportunity has arisen for an experienced Customer Service Team Leader to join a well-established organisation with a strong heritage and growing digital presence. This role is ideal for someone who is passionate about developing people, delivering excellent customer experiences, and driving operational performance within a fast-paced environment.

You’ll lead and support a customer service team, ensuring high standards, compliance, and continuous improvement across all customer interactions. In return, you’ll benefit from structured onboarding, a collaborative culture, and genuine opportunities for long-term development.

Key Responsibilities

• Lead, motivate, and support a customer service team to deliver excellent customer outcomes
• Monitor workloads, service levels, and team performance to ensure operational efficiency
• Conduct regular coaching sessions, one-to-ones, and performance reviews
• Support onboarding and ongoing development of new and existing team members
• Handle escalated customer queries and complaints professionally and fairly
• Ensure compliance with company procedures, quality standards, and regulatory requirements
• Analyse performance data and customer feedback to identify improvements and trends
• Maintain accurate records, reporting, and audit documentation

About You

• Previous experience leading or supervising a customer service or operational team
• Strong communication and people management skills
• Ability to coach, develop, and motivate individuals to improve performance
• Organised with the ability to manage competing priorities in a busy environment
• Comfortable working with performance data and operational systems
• A collaborative and proactive approach to leadership
• Experience within a regulated environment would be advantageous but is not essential

Why Apply?

• Competitive salary of £30,900
• Structured training and onboarding programme
• Supportive and collaborative working environment
• Genuine opportunities for career progression and development
• Modern office environment with a strong team culture

If you’re a people-focused leader looking for your next challenge in customer service, we’d love to hear from you. Apply today!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates