Client Lifecycle Management Associate

Keywords: client lifecycle management, onboarding, KYC documentation, regulatory compliance, client database maintenance, clearing services, institutional clients, corporate banking An exciting opportunity has arisen for a Client Lifecycle Management Associate. You will play a pivotal part in ensuring seamless client onboarding and offboarding processes, maintaining regulatory compliance, and supporting key internal stakeholders across multiple regions.

What you'll do:

As a Client Lifecycle Management Associate based in London, you will be instrumental in facilitating smooth onboarding experiences for clients while upholding rigorous regulatory standards.

• Collaborate with Relationship and Sales Managers to ensure timely and accurate opening of new accounts for both corporate clients and traders, providing essential information for optimal client service.
• Receive and review applications for account openings and closures, verifying customer information against formal requirements and processing all relevant data within internal systems.
• Assess client documentation packages for completeness and accuracy in line with Know Your Customer (KYC) standards, identifying discrepancies and liaising with Relationship Managers or Compliance as needed.
• Evaluate screening results and sustainability assessments to identify potential risks or adverse findings, providing clear justifications for file submissions.
• Prepare comprehensive client acceptance submission packages, securing necessary approvals from relevant committees before finalising onboarding.
• Manage trader registration and deregistration processes across major European and US exchanges, ensuring all records are up-to-date within the client database.
• Maintain all client, exchange, and trader-related information electronically in Salesforce, ensuring documentation is valid, accurate, complete, and easily retrievable.
• Assist in resolving day-to-day client queries by escalating issues appropriately and maintaining open lines of communication with internal teams such as Operations, Compliance, Risk, Legal, Treasury, and other commercial teams globally.
• Participate in project-related tasks aimed at streamlining processes or addressing systemic challenges within the department.
• Support audit preparations by gathering required regulatory documentation and responding promptly to audit or compliance requests.

What you bring:

To excel as a Client Lifecycle Management Associate you will bring hands-on experience from previous roles involving complex client onboarding processes within regulated financial institutions. Your background should include direct involvement with KYC reviews; managing sensitive data through robust CRM platforms; producing clear reports for management; supporting audit requests; training peers on evolving procedures; engaging constructively with diverse stakeholders; analysing workflows for improvement opportunities; and demonstrating reliability under pressure.

• Demonstrated experience working within client lifecycle management or similar roles in financial services environments where regulatory compliance is paramount.
• Proven ability to assess KYC documentation thoroughly for accuracy and completeness while adhering strictly to internal policies and external regulations.
• Strong familiarity with onboarding processes for both corporate clients and traders across multiple jurisdictions including Europe and the United States.
• Excellent organisational skills enabling you to manage large volumes of data accurately within CRM systems such as Salesforce while meeting tight deadlines.
• Effective interpersonal skills that allow you to collaborate seamlessly with cross-functional teams including Compliance, Risk, Legal, Operations, Sales, Relationship Management, Audit, and external partners such as exchanges.
• A keen analytical mindset capable of identifying process inefficiencies or systemic issues and recommending practical solutions for improvement.
• Experience preparing detailed reports or management information packs for internal or external audiences using agreed parameters within set timelines.
• Ability to train colleagues on systems or procedures as well as maintain up-to-date departmental guidelines reflecting current best practices.
• Comfortable participating in project-based workstreams aimed at enhancing operational efficiency or regulatory adherence within commercial banking environments.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates