Accounts Receivable Manager

An exciting opportunity has arisen for an Accounts Receivable Manager to join a rapidly expanding organisation based in London. This role is perfect for someone who thrives in a collaborative and supportive environment, where your ability to manage multiple priorities and foster positive working relationships will be highly valued. You will play a pivotal part in shaping the future of the Accounts Receivable function, leading a dedicated team and driving continuous improvement across processes and systems. With a strong focus on communication, both with internal stakeholders and customers, you will be empowered to make meaningful changes that enhance efficiency and customer satisfaction. The company offers comprehensive training to ensure you have all the tools needed to excel, alongside a culture that encourages knowledge sharing and professional growth. * Join a growing organisation where your expertise in accounts receivable management will directly influence operational success and customer satisfaction, offering you the chance to make a real impact every day. * Benefit from full training and ongoing support within a collaborative team environment that values continuous improvement, open communication, and shared learning opportunities. * Enjoy the variety of managing both people and processes, with responsibilities spanning team leadership, process automation, reporting enhancements, and direct engagement with senior management and external partners.

What You'll Do:

As an Accounts Receivable Manager, you will take ownership of a diverse range of responsibilities designed to keep the finance operations running smoothly. Your day-to-day activities will involve guiding your team through complex tasks such as reconciliations, billing cycles, data entry accuracy checks, and direct debit management. You will work closely with senior management to deliver insightful reports that inform business decisions while also collaborating with external partners on debt recovery matters. By fostering an environment of open communication and continuous learning within your team, you will help drive process improvements that enhance both internal workflows and customer experiences. Your ability to balance strategic planning with hands-on problem-solving will be crucial in maintaining high standards of service delivery across all aspects of accounts receivable.

* Oversee the Accounts Receivable team, providing guidance, mentorship, and performance evaluation to ensure high standards are consistently met across all functions.

* Actively review current systems and processes, identifying opportunities for automation and efficiency improvements that benefit both the team and customers.

* Manage change initiatives within the department by strategically planning activities, supporting team members through transitions, and prioritising key objectives.

* Develop robust reporting mechanisms to monitor credit management performance, ensuring timely production of essential reports for senior management.

* Reduce outstanding customer debt by proactively addressing short payments and failed transactions while increasing uptake of direct debit payments via digital platforms.

* Ensure accurate data entry for all accounts receivable activities including new account setups, billing cycles, ad-hoc demands, terminations, and reconciliations.

* Prepare weekly and monthly bank reconciliations for rental income and deposit accounts while overseeing cash allocation against agreed service levels.

* Collaborate with external debt recovery partners by attending review meetings, processing invoices for their services, and escalating unresolved queries as necessary.

* Support the resolution of customer issues by managing incoming calls and correspondence efficiently to meet service level agreements (SLAs).

* Drive continuous improvement in customer satisfaction measures by ensuring prompt issuance of VAT invoices, statements, client status reports, write-offs, refunds, and other ad-hoc reporting requirements.

What You’ll Bring:

To succeed as an Accounts Receivable Manager in this organisation, you will bring proven experience from similar roles where you have overseen teams responsible for managing large volumes of client accounts. Your background should include exposure to process improvement projects—particularly those involving automation or system upgrades—and a demonstrated ability to reconcile intricate financial records accurately. Interpersonal skills are essential; your approachable manner will help nurture positive relationships both internally among colleagues and externally with customers or third-party partners. You should feel comfortable navigating difficult conversations around payment issues while remaining empathetic towards customer concerns. Familiarity with industry-specific software or property sector practices would be advantageous but not essential; what matters most is your commitment to continuous learning and willingness to share knowledge within a supportive team environment.

* A minimum of three to five years’ experience working within an accounting environment where you have managed teams responsible for external client debts.

* Demonstrated ability to handle high volumes of accounts while maintaining exceptional attention to detail in all financial processes.

* Proven track record in implementing change management initiatives aimed at improving system efficiencies or streamlining processes within finance teams.

* Strong reconciliation skills with experience handling complex accounts across multiple platforms or business units.

* Excellent written and verbal communication abilities that enable you to build rapport with colleagues at all levels as well as external customers.

* A calm yet confident approach when dealing with challenging conversations or resolving sensitive issues related to payments or disputes.

* Motivational skills that inspire others to achieve shared goals while upholding agreed service levels within a collaborative setting.

* Desirable: Experience working within the property industry or familiarity with sector-specific challenges related to accounts receivable management.

* Desirable: Proficiency in using Horizon software along with advanced Microsoft Excel skills (including Pivot Tables and VLookups) plus PowerPoint for reporting purposes.

What Sets this Company Apart:

This organisation stands out due to its unwavering commitment to employee development and operational excellence. As part of a forward-thinking finance department embedded within a growing business, you’ll benefit from comprehensive training programmes designed to expand your expertise—regardless of your starting point. The company fosters an inclusive culture where collaboration is encouraged at every level; ideas are welcomed from all team members regardless of tenure or title. Flexible working opportunities are available wherever possible so you can maintain a healthy work-life balance while pursuing professional growth. The leadership team is genuinely invested in creating an environment where everyone feels supported—whether it’s through regular feedback sessions or access to resources that help you stay ahead in your field. If you’re looking for more than just another job—if you want somewhere that values your input while helping you reach new heights—this is the place for you.

What's next:

If you are ready to take the next step in your career journey as an Accounts Receivable Manager within a supportive team environment focused on growth and collaboration, we encourage you to apply now!

Apply today by clicking on the link provided—your future starts here.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates