OTC Manager

The Order to Cash (OTC) Manager is a key role within the finance team, responsible for overseeing the Accounts Receivable function and driving improvements in the OTC process. This position requires strong technical expertise and interpersonal skills to manage stakeholder relationships, ensure timely invoicing and collections, and meet cash targets

In this role, the OTC Manager will lead a small team of OTC Coordinators, ensuring their development and performance while working closely with offshore teams managing transactional processes. Collaboration with internal departments such as sales and strategy will also be key to ensuring seamless operations.

Key Responsibilities:

• Oversee all aspects of the Accounts Receivable process, including month-end close activities related to revenue accruals and deferred revenue.
• Collaborate with billing, accounts receivable, and sales teams to resolve discrepancies, manage revenue recognition adjustments, and address customer or contract changes efficiently.
• Lead cash collection efforts by following up on overdue accounts and escalating cases when necessary to improve cash flow metrics such as DSO.
• Act as the primary point of contact for all OTC-related matters, resolving escalations and ensuring smooth collaboration between internal teams and external stakeholders.
• Provide regular reporting on billing and AR metrics as required by corporate guidelines.
• Identify opportunities for process improvement to enhance efficiency and strengthen controls within the OTC function.
• Standardise workflows across teams and train staff on new systems, tools, or processes.
• Implement credit policies, monitor customer payment behaviours, and evaluate credit limits to mitigate risk.

What We’re Looking For:
We are seeking an experienced professional with a comprehensive understanding of the end-to-end Order-to-Cash process, including order management, invoicing, collections, and cash application. Strong leadership experience in an Accounts Receivable environment is essential, along with excellent communication skills for engaging with customers, internal teams, and stakeholders.

Proficiency in Excel (e.g., pivot tables, VLOOKUPs) is required, along with familiarity with ERP systems or other OTC-related software. The ideal candidate should have experience using data analytics to identify trends and optimise processes. A solid understanding of financial principles such as revenue recognition and credit risk assessment is important, as well as knowledge of relevant regulations and internal controls tied to the OTC process.

The ability to prioritise tasks effectively in a fast-paced environment is crucial. Experience managing geographically dispersed teams or working in multi-site accounts receivable environments is a plus but not mandatory.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates