Senior Credit Controller

A leading real estate business is seeking a Senior Credit Controller to join their dynamic finance team in London. This is an exceptional opportunity for you to play a pivotal role in shaping and enhancing credit control processes during a period of significant transformation within the organisation. The company is renowned for its commitment to creating inspiring work environments, supporting both established brands and emerging ventures with design-led spaces and outstanding on-site amenities. As a Senior Credit Controller, you will be at the forefront of process automation, continuous improvement initiatives, and stakeholder collaboration, all while enjoying a supportive workplace culture that values your professional growth and wellbeing. If you are passionate about making a tangible impact, thrive in collaborative settings, and are eager to contribute to ongoing finance transformation projects, this role offers the perfect platform for your next career move.

Responsibilities:

* Proactively manage overdue accounts by collaborating closely with the Credit Control Supervisor to ensure timely debt recovery and effective escalation handling.

* Implement and monitor automated dunning processes aimed at improving collection efficiency while maintaining compliance with internal policies.

* Arrange payment proposals for aged debtors, ensuring all agreements are tracked accurately and followed up as required.

* Act as the primary point of contact for escalations from both internal stakeholders and external clients, resolving complex issues with empathy and professionalism.

* Oversee daily bank checks to guarantee accurate cash allocation, reviewing unallocated payments weekly in partnership with the Treasury team.

* Prepare comprehensive monthly management agreement reports and credit balance statements, supporting regular reporting cycles for senior leadership.

* Communicate regular updates to Operations and Finance teams, managing internal meetings and acting as an ambassador for the credit control function.

* Build strong relationships with stakeholders across departments to facilitate issue resolution and maintain high standards of service delivery.

* Contribute actively to finance transformation projects by identifying opportunities for automation, updating process manuals, and embedding best practices throughout the team.

* Line manage and mentor one junior team member through weekly 1:1s, providing guidance on their development while offering cover for the Client Debt Manager when necessary.

The Ideal Candidate:

* Minimum two years’ experience in credit control within a high-volume environment is essential for success in this position.

* Experience within real estate, retail, or hospitality environments preferred.

* Demonstrated involvement in finance transformation or process improvement projects would be highly advantageous.

* Advanced proficiency in Microsoft Excel is required; familiarity with SAP Business ByDesign or Salesforce would be beneficial but not mandatory.

* A strong sense of commercial awareness combined with the ability to balance attention to detail with broader strategic thinking is vital.

* Experience working within multi-site organisations is preferred; exposure to the property sector would further strengthen your application.

* Exceptional analytical skills paired with excellent planning and coordination abilities are crucial for managing complex workloads effectively.

* Outstanding communication skills—both written and verbal—are necessary for engaging diverse stakeholders at all levels of the business.

* Proven ability to meet demanding deadlines while adapting quickly to changing priorities ensures continued success in this fast-evolving environment.

* Leadership qualities including coaching skills are important for developing junior team members’ capabilities within a supportive framework.

* A proactive approach coupled with resilience and a passion for continuous improvement will set you apart as an ideal candidate.

Next Steps:

If you are ready to take on an influential role where your expertise can shape future finance operations while supporting others’ growth along the way, this opportunity awaits your application!

Apply today by clicking on the link provided—your next rewarding career step starts here.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates