Simplifying contingent workforce acquisition with MSP

Efficiently sourcing and managing contingent workers across the UK with Robert Walters’ MSP solution

Case Study

Our client, a global professional services company, employs over 400,000 people across the world. They provide various services, such as consulting, tax and corporate finance.

Service: Managed Service Provider (MSP)
Industry: Professional services
Size: 400K+ employees
Locations: 150+ countries

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An MSP success story

80%

reduced agency fill
64%

direct fill rate
£58k

cost savings within 6 months of service implementation
2

key tech enhancements to streamline screening, onboarding, and vendor management workflow

The challenge

Our client faced significant challenges managing their broad hiring needs across the UK and Ireland. They struggled with efficiently sourcing and managing contingent workers, with roles ranging from IT developers and lawyers to receptionists. This was made more challenging with fluctuating demand and specific skill requirements, and a creeping dependence on multiple agencies and manual processes, leading to slow recruitment times and higher costs.

Setting up the partnership

Robert Walters adopted a multi-faceted approach to tackling our client’s talent acquisition challenges. With an eye on their specific needs and the nature of their fluctuating hiring demand, we shifted from agency reliance to a direct sourcing model, while implementing tech solutions like Fieldglass and ServiceNow to streamline recruitment and onboarding processes. Regular communication with our stakeholders ensured alignment and proactive engagement, creating a future-proof solution that anticipated and prepared for their future recruitment needs.

The solution

Robert Walters designed a bespoke MSP solution comprising contingent worker and vendor management, direct sourcing, background verification, interview scheduling, onboarding and referral initiatives. These processes were also enhanced with best-in-class tech integrations and the optimisation of the supply chain through the reduction of suppliers and negotiating tenure discounts.

Key results

Our strategic interventions led to a direct fill rate increase to 64% and an 80% reduction of agency fill, leading to c. £58k cost savings within a six-month period. Implementing the ServiceNow ticketing system reduced the backlog of vendor-related queries, ensuring timely responses and resolutions, while our Fieldglass and Sterling integrations continue to facilitate effective focus on getting the right candidates in front of hiring managers.

Client testimonial

Robert Walters’ onsite team has assimilated itself seamlessly into our Consulting Operations team, demonstrating significant expertise in contractor management, and understanding our intricate internal procedures. Their diligence and collaboration with our team has resulted in us streamlining our submission and approval process with reduced errors in onboarding information provided by Hiring Managers, while preventing contractors from being onboarded through incorrect channels or without Resourcing approval.

Assistant Director, Global Professional Services Company

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