FAQs

Q: When I login how can I tell who my timesheet approver is?
A: It will advise you at the bottom of your timesheet who your approver is but you would also be advised by your consultant/line manager.  

Q: I have entered my hours but my manager can’t see them, nor did they receive an email notification to approve?
A: Did you click save or submit? If you clicked save it will be sitting in the ‘incomplete’ tab of the portal. You will need to log back in and click submit and then your manager will receive an email notification to approve your timesheet.

Q: What format do I need to enter my hours in?
A: Please refer to the Portal Guide

Q: How does my timesheet approver approve my hours?
A: Your timesheet approver has also received log in details to the FT360 portal and receives an email notification your timesheet is ready for approval when you submit it.

Q: I haven’t received my payslip?
A: Payslips are available on the portal COB Wednesday afternoon. You can download your payslips by selecting the drop-down menu “action” to view/save/email as PDF. Please save down your payment advice to a safe place on your device, as at the completion of your assignment you will only have access to your portal for an additional four weeks before your access is closed.

Q: When I log on for the first time it asks me to change my password, how many characters does that need to be?
A: Has to be minimum of 8 characters. 2 Uppercase, 2 lowercase, 2 numbers and 2 characters.

Q: When do I have to have my hours submitted and approved by?
A:To ensure you are paid on time please complete your online timesheet and have your manager approve your timesheet by Monday 5pm

Q: I’ve locked myself out?
A: Please contact the payroll office and we will unlock your account.
Telephone: 0207 509 8561
Email: payroll_help_london@RobertWalters.com