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FAQs
Q: When I login how can I tell who my timesheet approver is?
A: It will advise you at the bottom of your timesheet who your approver is but you would also be advised by your consultant/line manager.
Q: I have entered my hours but my manager can’t see them, nor did they receive an email notification to approve?
A: Did you click save or submit? If you clicked save it will be sitting in the ‘incomplete’ tab of the portal. You will need to log back in and click submit and then your manager will receive an email notification to approve your timesheet.
Q: What format do I need to enter my hours in?
A: Please refer to the Portal Guide
Q: How does my timesheet approver approve my hours?
A: Our timesheet approver has also received log in details to the Online Portal and will receive an email notification that your timesheet is ready for approval once you have submitted it.
Q: I haven’t received my payslip?
A: Payslips are available on the portal once payroll has been processed for the week and should appear no later then COB Thursday. Please save down your payslips as a PDF to a safe place on your own personal device as access to the payslip portal is only available for 6 months on completion of your assignment.
Q: When I log on for the first time it asks me to change my password, how many characters does that need to be?
A: Has to be minimum of 8 characters. 2 Uppercase, 2 lowercase, 2 numbers and 2 characters.
Q: When do I have to have my hours submitted and approved by?
A:To ensure you are paid on time please complete your online timesheet and have your manager approve your timesheet by Monday 5pm
Q: I’ve locked myself out?
A: Please contact the payroll office and we will unlock your account.
Telephone: 0207 509 8561
Email: payroll_help_london@RobertWalters.com
