Senior Director - Operations & Technology

A leading organisation in the financial services space is seeking a Senior Director to lead global operations and drive process transformation across international markets. This strategic role will oversee large-scale, multi-region operational teams while also steering the re-engineering of core processes through modern technology and automation.

This role requires a proven leader with deep experience managing global operations teams and a strong understanding of technology-driven change. You will be responsible for shaping operational strategy, improving service delivery, and implementing automation tools to drive efficiency, resilience, and measurable impact.

We’re looking for someone who has operated in fast-moving, innovative environments such as a neobank, fintech, or high-growth B2B or B2C business, with a track record of delivering improvements in efficiency, cost-to-serve, and customer experience.

Key responsibilities:
• Lead and scale international operations teams (mid and back office), with responsibility for workforce planning, SLAs, and service delivery
• Drive end-to-end operational transformation, including process redesign and automation
• Implement modern tools and technologies to improve productivity and streamline compliance-heavy processes
• Foster a culture of continuous improvement and customer excellence
• Collaborate closely with engineering, product, compliance, and risk teams to ensure alignment between operations and technology

Key skillset:
• Proven experience managing large-scale global operations in complex environments
• Track record of leading large teams of 300+ across multiple geographies
• Experience managing multi-million-pound operations functions
• Demonstrated success in delivering technology-led operational outcomes
• Strong track record of improving customer satisfaction and operational efficiency
• Strategic operational thinker with a strong grasp of how technology enables resilience and scale
• Hands-on experience with automation tools and modernising legacy systems
• Background in innovative, tech-driven, and regulated environments such as fintech, neobanking, or high-growth B2B or B2C businesses

If you meet the criteria above and are ready to help shape the future of operations within a global business undergoing significant transformation, please click to apply.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates