Customer Service Advisor

CUSTOMER SERVICE ADVISOR Salary: £26,000 Location: Radcliffe – onsite Contract: Permanent Hours: Mon-Thur (Full Time Hours) Fridays off!

Keywords: customer service, FMCG, order processing, wholesaler communication, invoicing, query resolution, four-day week, progression opportunities, inclusive culture

An exciting opportunity has arisen for a Customer Service Advisor to join a well-established and respected organisation in the fast-moving consumer goods sector, based in Radcliffe. This role offers you the chance to become part of a supportive team that values your contribution and encourages your professional growth. With a competitive salary of £26,000 and the unique benefit of a four-day working week—meaning you enjoy full-time hours with Fridays off—you will be able to achieve an excellent work-life balance while developing your skills in a vibrant environment.

* Enjoy a competitive salary of £26,000 alongside the rare benefit of a four-day working week, giving you every Friday off while maintaining full-time hours.

* Become part of a welcoming and collaborative team within the FMCG industry, where your interpersonal skills and enthusiasm for helping others will be truly valued.

* Benefit from genuine opportunities for career progression, ongoing training, and being part of a brand that is both respected and admired by customers and employees alike.

What you'll do:

As a Customer Service Advisor based in Radcliffe within the thriving FMCG sector, you will play a pivotal role in ensuring that every customer receives attentive support throughout their journey. Your day-to-day activities will involve responding to enquiries through various channels, processing orders with precision, liaising with wholesalers to maintain strong business relationships, issuing invoices promptly, and resolving any queries that arise from the warehouse or customers themselves.

• Respond promptly and professionally to customer enquiries via telephone and email, ensuring each interaction leaves customers feeling supported and valued.
• Process incoming orders accurately and efficiently, maintaining meticulous records to ensure smooth operations across all departments.
• Communicate clearly with wholesalers to provide updates on orders, resolve any issues, and foster positive long-term relationships.
• Prepare and send invoices to customers in a timely manner, ensuring all documentation is accurate and queries are handled with care.
• Collaborate closely with warehouse teams to address any questions or concerns related to stock availability, delivery schedules, or order fulfilment.
• Handle customer queries with empathy and patience, taking ownership of each case until it is fully resolved to the customer's satisfaction.
• Work collaboratively with colleagues across different departments to ensure seamless service delivery and uphold the company's reputation for excellence.
• Contribute ideas for process improvements during team meetings, supporting continuous enhancement of customer service standards.
• Maintain up-to-date knowledge of products and services so you can offer informed advice and guidance to customers at every touchpoint.

What you bring:

To excel as a Customer Service Advisor in this organisation's FMCG environment, your background should include hands-on experience in roles where customer care was at the heart of what you did. Your natural ability to connect with people—whether they are end consumers or wholesale partners—will set you apart.

• A warm and enthusiastic approach combined with a genuine passion for providing exceptional customer service in every interaction.
• Previous experience working in a customer service environment where you have demonstrated reliability, empathy, and effective problem-solving skills.
• Excellent verbal and written communication abilities that enable you to build rapport quickly with customers, wholesalers, and colleagues alike.
• Strong organisational skills with keen attention to detail when processing orders or handling sensitive information such as invoices.
• A collaborative mindset that allows you to work harmoniously within teams while also taking responsibility for individual tasks.
• Comfort using standard office software (such as email platforms and spreadsheets) as well as learning new systems relevant to order management or invoicing processes.
• A flexible attitude towards change coupled with eagerness to contribute ideas that enhance overall service delivery.
• Ability to remain calm under pressure when dealing with challenging situations or tight deadlines, always prioritising customer satisfaction.

What sets this company apart:

This employer stands out not just for its impressive track record within the FMCG industry but also for its forward-thinking approach towards employee wellbeing. Currently trialling an innovative four-day working week (with full-time pay), they demonstrate real commitment to helping staff achieve better work-life balance—a rarity in today’s job market. The workplace culture is described by employees as friendly, inclusive, and genuinely supportive; everyone’s voice is heard regardless of their role or tenure.

What's next:

If you're ready to take the next step in your career within an organisation that truly values its people, this is your moment—Apply today by clicking on the link provided.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates