Director of Solutions & Delivery

Director of Solutions & Delivery / Up to £135,000 / Up to 30% Bonus / North East (Hybrid, 1/2 days a week)

Director of Solutions & Delivery

Salary: £120,000 – £135,000
Location: North East (Hybrid, 1 -2 days a week)

Keywords: strategic delivery, member-first services, process optimisation, transformation, data intelligence, collaborative leadership, continuous improvement, regulatory compliance

A leading member-focused pension services provider is seeking a Director of Solutions & Delivery to lead cross-functional teams in turning strategic objectives into measurable, high-quality outcomes. This role drives operational excellence through process engineering, large-scale transformation, and innovative data strategies while fostering a culture of collaboration and continuous improvement.

Key Responsibilities

• Lead process analysis and re-engineering to optimise operations, particularly within pensions, ensuring regulatory compliance and member-first outcomes.

• Direct delivery, change, and data intelligence teams to execute both large-scale initiatives and smaller incremental improvements.

• Oversee a major system re-platforming programme, ensuring process and data readiness for smooth transitions.

• Implement and embed a trustee-focused data strategy, enabling robust reporting, BI, and planning using tools like Power BI.

• Manage a £1m annual change budget and a team of 50–60, driving continual improvement.

• Build and maintain strong relationships with trustees, employers, and internal stakeholders, representing Member Services at senior forums.

What You’ll Bring

• Proven leadership in business change and process improvement in complex, regulated environments (pensions/financial services preferred).

• Track record of delivering transformation programmes, managing change portfolios, and leading high-performing, multi-disciplinary teams.

• Strong ability to set disciplined ways of working while fostering innovation and empowering teams.

• Skilled in governance, data-driven decision-making, and stakeholder engagement at senior levels.

• Hands-on, collaborative approach to leadership, comfortable leading workshops, facilitating decisions, and driving results.

This role is offering up to £135,000, along with a 30% bonus, with only 1 - 2 days a week required on site in Darlington. If you're interested, please apply.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates