en

Services

The UK's leading employers trust us to deliver fast, efficient talent solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
Jobs

Let our industry specialists listen to your aspirations and present your story to the most esteemed organisations in the UK, as we collaborate to write the next chapter of your successful career.

See all jobs
Candidates

Together, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.

Learn more
Services

The UK's leading employers trust us to deliver fast, efficient talent solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
About Robert Walters UK

Since our establishment in 1985, our belief remains the same: Building strong relationships with people is vital in a successful partnership.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters UK

Learn more

Generation Driven or Disengaged?

  • 37% of young workers do not like working in a team environment

  • Half of young workers claim that they ‘work better alone’ 

  • Two thirds of managers claim collaborative working has declined since Gen Z’s entered workplace

  • 41% of mangers feel Gen Z’s lack adequate communication skills  

Over a third of Gen Z professionals (37%) have reported that they do not enjoy working in a team setting – with almost half (49%) stating that they ‘work better alone.’ 

A further 62% of professionals state that the biggest impact to Gen Z’s entering the workforce is the decline in collaborative working – with a lack of communication skills (41%), team working (33%), and critical thinking (21%) from younger workers being the primary barriers to this. 

The findings – from a recent poll by global recruitment firm Robert Walters – will be a blow to many companies who are battling to bring five generations under one roof in a hybrid working world.  

Chris Eldridge – CEO of Robert Walters comments: 

“Gen Z’s have the potential to revolutionise our ways of working and business practices, but workplaces risk standing still or going backward unless they understand how to bring the best out of this cohort. 

“Every one of us has weaknesses in our professional skillset, and so it is unfair to focus on what ‘isn’t working’ with younger workers – what about their strengths? 

“Young workers possess a unique set of skills and characteristics shaped by their upbringing and experiences. Understanding these strengths – and adapting to this – can ultimately lead to a more productive and successful workforce.”

Hidden Talent 

Despite being hyper-proficient with technology, a third of managers state that they are unable to reap the benefits of their young workforce due to Gen Z’s poor interpersonal skills.

When analysing further, results show that Gen Z are highly adept at communicating through digital channels. In fact, 40% of managers have stated how impressed they were at the ease with which junior workers are comfortable using various digital communication tools such as instant messaging, video conferencing, and collaboration platforms. 

Chris adds: “Gen Z's ability to communicate effectively in virtual environments is valuable in today's increasingly remote and digital work settings – in particular with the emergence of AI and the potential this generation brings in teaching older workers the benefits of this. 

“However it is apparent that in-person communication and team-working needs to be built upon if we are to get the very best out of a multi-generational workforce and help Gen Z professionals to fully thrive in the workplace.” 

According to a Robert Walters Diversity & Inclusion survey, intergenerational conflict is a key factor in employee turnover – with a quarter of workers stating that clashes with colleagues on ways of working is a contributor when deciding to leave the job.  

Chris gives his top tips on what companies should do to help improve crucial soft skills needed by Gen Z’s:

  • Scale back remote work: if the very reason why soft skills are eroding is largely down to remote work then companies need to face up to the elephant in the room and look at changing their ways of working. More face-time in the office will bring about natural collaborations and in-person communication – introduce the water-cooler to Gen Z’s!

  • Provide training: Adding soft skills development, such as problem-solving and leadership skills, to training and development programmes from the onset at onboarding stage and throughout Gen Z’s career trajectory. Likewise experienced workers will need guidance in how to mentor a new generation of digital-first workers.  

  • Mentorship Programs: Establish mentorship programs that pair Gen Z employees with experienced professionals within the company. Mentors can provide guidance, share their knowledge and expertise, and offer advice on developing essential soft skills.

  • Cross-Generational Collaboration: Encourage collaboration between Gen Z employees and individuals from other generations within the company. This allows for the exchange of ideas, perspectives, and knowledge, enabling Gen Z employees to learn from more experienced colleagues and develop interpersonal skills through interaction with different generations.

  • Feedback and Performance Reviews: Provide timely and constructive feedback to Gen Z employees during performance reviews. Whilst typically a performance review may focus on targets and tangible results, clearly communicate expectations regarding soft skills and offer specific suggestions for improvement. Regular feedback helps individuals understand their strengths and areas for growth.

  • Hire the right leaders: who have the patience and ability to understand the needs and strengths of multiple generations within a workforce. They will need to be both strategic and nurturing in order to bring a multi-generational workforce together. 

Share this article

Related content

Salary Survey
Get in touch

Find out more by contacting one of our specialist recruitment consultants

Related content

View all
Jessica Holt recognised by Staffing Industry Analysts’ 2024 Global Power 150 Women in Staffing list

Jessica Holt, Managing Director of Consultancy for Robert Walters Outsourcing, has been featured on this year’s Global Power 150 Women in Staffing list. This annual list honours female executives whose vision, achievements and leadership are elevating and transforming the global staffing industry. J

Read More
Zombie Workforce: 70% of UK workers are struggling to ‘switch off’ from work

70% of UK professionals find it difficult to ‘switch off’ from work 29% have lost sleep over work-related messages or tasks While a quarter cite an inability to relax or reset In the past year, 67% of professionals think their employer has put more pressure on them to be ‘always available’ With 76%

Read More
Jessica Holt features on Staffing Industry Analysts’ 2024 Staffing 100 Europe list

Jessica Holt, Managing Director of Consultancy for Robert Walters Outsourcing, features on this year’s Staffing 100 Europe list, recognising European staffing leaders whose significant accomplishments and vision are shaping the world of work. With over 20 years of industry experience, Jessica has de

Read More

I'm Robert Walters Are you?

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.