Junior Product Owner - FinTech

My client is a UK-based technology company, established in 2022, that specialises in automating international tax compliance for eCommerce, SaaS, and marketplace businesses. Headquartered in London, the company offers a platform designed to simplify complex VAT and sales tax requirements across multiple jurisdictions, with seamless integrations for major eCommerce platforms such as Shopify, WooCommerce, BigCommerce, and Magento. Their services span a wide range of regions, including the United Kingdom, European Union, United States, Canada, and Australia. This includes assistance with VAT registration, tax calculations, filings, and remittance, as well as tailored support for dropshipping operations and cross-border sellers. Backed by angel investment and supported by a focused, expert team, the company is committed to helping online businesses remain compliant while scaling internationally. The platform also features real-time reporting and dedicated customer support, enabling clients to make informed decisions and navigate tax compliance with confidence. They're now seeking a driven and detail-oriented Junior Product Owner to join their product team. This is an exciting opportunity to work at the intersection of product, engineering, and customer success, helping shape and deliver features that have a real impact on users. As a Junior Product Owner, you’ll take ownership of product initiatives across the development lifecycle – from scoping and support, through to feature delivery and user education.

Key Responsibilities

• First-Line Product Support
  Act as the first point of contact for product-related queries from internal teams. Triage and resolve support tasks efficiently while serving as a bridge between operations and engineering.

• Product Marketing Enablement
  Assist with product launches by drafting release notes, building product walkthroughs (e.g., via Userpilot), and equipping the marketing team with accurate, user-focused product content.

• User Education
  Create clear, concise user documentation including help centre articles, how-to guides, and screen recordings (e.g., Loom videos) to improve user understanding and adoption.

• Integration Support
  Support the scoping, testing, and validation of API integrations with third-party platforms (e.g., accounting or eCommerce systems). Document technical requirements and assist in troubleshooting during implementation.

• Feature Planning & Documentation
  Work with stakeholders to define, design, and document new features and improvements, including user flows, wireframes, and acceptance criteria.

• Customer Collaboration
  Partner with the Customer Success team to gather feedback and insights, translating them into actionable product requirements and ideas for future enhancements.

Ideal Candidate Profile

• High-agency mindset – You take initiative, follow through, and proactively move projects forward.

• Urgency-driven – You bring energy and focus to your work, pushing for timely execution.

• Well-organised – You’re comfortable juggling multiple priorities and staying on top of the details in a fast-moving environment.

• Tech-savvy – You’re enthusiastic about technology and how it can be used to improve systems and experiences.

• Strong communicator – You can translate between technical and non-technical audiences with clarity and confidence.

• API-aware – You're comfortable with concepts like REST APIs, JSON, and tools like Postman (no coding required).

• Collaborative team player – You enjoy working cross-functionally with product managers, engineers, tax experts, and customer success teams.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates