IT Support - Salesforce Administration (Cantonese speaker)

My client is a leading global provider of airport and travel services, connecting millions of users to lounges, dining, and travel benefits worldwide. As we continue to grow, we are looking for an IT Support – Salesforce Administrator to join our dynamic team and ensure our systems and users are fully supported across global operations.

About the job:

This is a hybrid role combining Salesforce platform administration with general IT support. You’ll play a key role in maintaining system integrity, assisting users, and improving the performance and adoption of internal tools — supporting teams across multiple regions.

What you'll do:

• Manage day-to-day Salesforce administration: user setup, permission sets, data management, and troubleshooting
• Provide first-line IT support across hardware, software, and connectivity issues for global staff
• Work with offshore development team, collect business requirements and resolve issues for users
• Support onboarding/offboarding processes, including account and equipment setup
• Collaborate with business and tech teams to improve user experience and system performance
• Ensure data quality and adherence to security and compliance standards
• Support offshore team in Asia when necessary (late shifts might be required when needed)

What you'll bring:

• 2-3 years' experience in supporting and administrating Salesforce
• Working knowledge of Salesforce configuration and user management
• Experience supporting internal users in a global or fast-paced environment
• Familiarity with Office 365, Windows systems, and basic networking
• Ability to speak fluent Cantonese/Mandarin and English is mandatory

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates