Infrastructure IT Support - Salesforce (Chinese Speaker)

My client is a leading global service provider in the airport and travel services sector, connecting millions of users to lounges, dining, and travel-related benefits worldwide. As the business continues to grow, we are looking for a Technical Support Engineer with an infrastructure background and Salesforce administration experience to join our dynamic team and ensure robust technical support across global operations.

About the job:

This is a hybrid role combining infrastructure, system and network support with Salesforce platform administration. You will play a key role in maintaining system integrity, assisting users, and enhancing the performance and adoption of internal tools, supporting teams across multiple regions.

What you'll do:

• Act as a bridge between development team in China, technology team and account management team in the UK, and work with the global team across the globe
• Work with the team to handle daily incident calls/emails and system outages.
• Provide incident reports and updates to stakeholders.
• Monitor error logs and identify root causes.
• Create/manage incident tickets in JIRA.
• Troubleshoot system/service issues affecting customers.
• Document standard operation procedures in English.
• Apply urgent fixes based on standard procedures.
• Defer non-critical issues to the next day.

What you'll bring:

• Hands-on experience with AWS or Azure operational support
• Network support experience, including firewall and WAF (Web Application Firewall) management.
• Salesforce administration and configuration experience.
• Strong experience with infrastructure, system, Linux and cloud operation support
• Fluent in English and Mandarin/Cantonese to work with their development team in China and the rest of tech team across UK and Europe

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