Senior IT Support Technician (MDM/JAMF)

SENIOR IT SUPPORT TECHNICIAN Salary: Competitive and based on experience Location: London

SENIOR IT SUPPORT TECHNICIAN

Salary: Competitive and based on experience
Location: London

I'm looking for a Senior IT Support Specialist to focus mainly on JAMF/MDM support with 25% of the role being Windows machine focused.

This is a temporary/part time (20-30hrs per week) position with a client in the Mergers & Acquisition space.

The role will be 5 days onsite in London initally before moving to 3 days at a later period.

Further details in the advert below.

What you'll do:

As a Senior IT Support Technician, you will play a pivotal role in ensuring smooth day-to-day operations for internal clients by providing expert guidance across desktop support, cloud applications, network infrastructure maintenance, and device management. Your responsibilities will include mentoring junior technicians, overseeing critical onboarding/offboarding activities, managing asset inventories efficiently, and delivering high-quality technical assistance for both macOS- and Windows-based environments. You will be instrumental in driving process improvements through active participation in IT projects while maintaining robust documentation practices. By collaborating with various teams across different time zones, you will help guarantee consistent service delivery throughout the organisation. Your ability to communicate clearly with non-technical staff members will be key as you conduct user training sessions and troubleshoot complex issues.

* A minimum of three years’ experience supporting macOS laptops or desktops in a professional setting is required for this role.
* Demonstrated proficiency supporting computers running macOS (10.14 onwards) as well as Windows 10/11 operating systems is essential.
* Hands-on experience with cloud-based email platforms such as Office 365 or Google G-Suite along with mobile device management (iOS) is highly valued.
* Proven ability to communicate empathetically with non-technical colleagues while listening respectfully to their concerns is crucial for success.
* Experience configuring computers (both Windows and macOS), installing applications, setting up user accounts, and managing device security protocols is necessary.
* Practical knowledge of troubleshooting network infrastructure including wired/wireless networks, VoIP systems, managed printing solutions (including basic printer maintenance), is expected.
* Familiarity with centralised management/MDM tools for operating system configuration/administration (e.g., JAMF Pro or Intune) is important for this position.
* Ability to follow written documentation accurately when performing tasks or adhering to established procedures is required.
* Exhibit leadership qualities by guiding less experienced technicians through complex issues while fostering a nurturing learning environment within the team.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates