Chief Operations Officer

Rapid EMEA and Middle-East growth means we now need a hands-on COO to transform a 30-person core team + partner network into one high-performing engine, lift margins, and embed AI-driven ways of working.

What you’ll own

• Unify five functions: Research Ops, Marketing, Business Development, Data/Engineering, and our emerging Consulting practice.

• Commercial & margin management: Partner with the CEO to hit top-line growth and healthy gross-margin targets.

• Process & people: Embed OKRs, KPIs, agile rituals, and vendor frameworks that cut delivery time and boost engagement.

• AI acceleration: Champion new AI/ML projects (panel automation, Gen-AI reporting) and manage tech partners.

• Governance: Approve new hires and OPEX within an agreed threshold.

What success looks like (12 months)

• 60-70 % of MD’s internal time freed for client work.

• +30-40 % billing uplift from existing clients.

• High-NPS delivery with minimal staff attrition.

What you bring

• 10 + yrs in data/insights, SaaS, or tech-enabled services (luxury/premium focus).

• 3 + yrs leading multi-office teams of 30-100 people.

• Proven record of boosting margins and streamlining ops.

• Hands-on or leadership experience with AI / analytics initiatives.

• Ability to work in London 3 days/week and travel internationally (≈ 1 trip/quarter).

What we offer

Competitive London package (base + bonus + equity), private medical, and the chance to architect the global operating model of a high-growth luxury-insights group.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates