Relationship Executive

Relationship Executive Contract: Perm Salary: £26,000 - £30,000 doe + £10k performance related bonus Location: Manchester City Centre – on-site Hours: Mon-Fri (9 am-5 pm)

As a Relationship Executive, this is a standout career opportunity for an exceptional Account Manager to join a truly sales- and service-driven organisation—an industry-leading provider of EAP and Occupational Health services. With a consistent track record of impressive year-on-year growth through its subscription-based model, my client supports over 85,000 organisations and positively impacts more than 13 million lives across the UK and Ireland.

Job Spec:

• Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under £3,000.
• Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
• Working towards a telephony KPI.
• Delivery of new client implementations.
• Renewal negotiations handling between 40-60 renewals per month for your clients to achieve a retention rate of 95%.
• Identify opportunities to up-sell and actively promote additional services with a target of achieving £10,000 in new business per quarter.
• Achieve 3 self-generated new business client wins per quarter.
• Maintain the highest standard of customer service and support to the sales and bid team.
• Maintain personal statistical renewal reports daily, highlighting at-risk clients and further opportunities.
• Providing weekly renewal, activity, and outstanding task updates.

Person Spec:

• An organised individual with excellent attention to detail, accuracy, and consistency.
• Microsoft Office software experience, including Excel, Word, and PowerPoint.
• Excellent attention to detail and written skills when communicating with others, both internally and externally.
• The ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Multi-task oriented – can accomplish objectives effectively within the timeframe given, carry out administrative duties within the portfolio in an efficient and timely manner.
• To be willing to work toward set targets and KPI’s including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal, and 35 calls per day.

Benefits:

• 25 days’ holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2-and 5- years’ service
• Contractual sick pay
• Private medical insurance after 5 years' service 
• Pension Plan and Life Insurance 
• Pension plan contributions increase after 5- and 7-year service 
• Holiday season bonus after 3 years’ service 
• Profit share scheme 
• Season ticket loan scheme 
• Cycle to work scheme
• Access to Employee Assistance Programme 
• Company incentives, access to discount schemes
• Free 24/7 onsite gym

What's next:

Ready to take your career to the next level? Apply now! Apply today by clicking on the link. Don't miss out on this exciting opportunity!

Keywords: relationship, sales, account management, renewals, manchester city centre, relationship executive,

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates