Senior Director – Tech Operations & Reengineering

A global payments company is seeking a Senior Director to lead a strategic transformation of its technology operations and business processes. Reporting directly to the Chief Operating Officer, this is a senior leadership role with full ownership of systems optimisation, process reengineering, and performance improvement across a complex international organisation.

You will lead high-impact programmes to modernise legacy infrastructure, implement intelligent automation, and enhance compliance operations. The role is cross-functional in nature, requiring close collaboration with teams across technology, operations, product, and risk to deliver scalable, efficient and secure solutions.

Key Responsibilities:

• Lead enterprise-wide transformation across operations, compliance, and technology
• Drive adoption of automation technologies such as RPA and BPM to reduce manual effort and operational risk
• Modernise legacy systems and support the integration of new platforms in partnership with engineering and product teams
• Build and lead high-performing cross-functional teams and manage third-party relationships
• Oversee the evaluation, selection, and deployment of operational technology solutions
• Define and track operational KPIs, ensuring visibility, accountability, and continuous improvement

Skillset and Requirements:

• Senior leadership experience in technology operations within payments, fintech, or financial services
• Proven success delivering complex transformation and automation initiatives at scale
• Strong understanding of compliance and regulatory systems, including sanctions screening and transaction monitoring
• Practical experience with RPA and BPM platforms, alongside cloud-based architectures (AWS preferred)
• Ability to lead across business and technology teams, with strong stakeholder management skills
• Comfortable operating in fast-moving, change-oriented environments with multiple active workstreams

If you meet the criteria and are interested in exploring this opportunity further, please apply today.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates