HR Advisor
Contract: Full-time, permanent
Salary: £30,000.00 - £35,000.00 per annum (depending on experience)
Location: Manchester City Centre - fully on-site
Hours: Mon-Fri, 9-5
Interview: 1 in-person stage
Our client is seeking a dedicated and knowledgeable HR Advisor to join their team in Manchester City Centre. This role offers a competitive salary of £30K - £35K, reflecting the level of expertise required. As an HR Advisor, you will provide essential HR and Employment Law advice to a diverse range of clients across various sectors throughout the UK. You'll be part of a supportive team, providing legally compliant solutions via telephone, ensuring business needs are met while highlighting any non-compliant commercial options and associated risks.
- Competitive salary of £30K - £35K
- Opportunity to work with diverse clients across various sectors
- Supportive team environment
What you'll do:
As an HR Advisor, your day-to-day responsibilities will involve providing solution-based advice through telephone calls only. Your excellent communication skills will be put to use as you actively lead cases to resolution, building strong relationships with clients during each interaction. You will take ownership of ongoing cases, logging all advice accurately onto the bespoke internal system. Your role will also involve reviewing client documentation, providing feedback, and advising accordingly. You will offer clients options regarding the utilisation of other products and services, making recommendations where necessary. Additionally, you will actively seek and encourage client feedback by various methods to promote and improve our online reputation.
- Continually update personal knowledge of HR and Employment Law.
- Achieve standards set within the performance framework to support all clients with quality advice in a productive manner.
- Actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.
- Log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
- Review client documentation and provide feedback and advise accordingly.
- Offer the client options regarding utilisation of other products and services.
- Actively seek and encourage client feedback to promote and improve online reputation.
- Deliver training to colleagues and clients as required.
What you bring:
As an HR Advisor, you bring a wealth of skills that make you an invaluable asset to our team. Your ability to build and maintain excellent relationships with our clients is paramount. You possess a 'can-do' attitude coupled with a thirst for knowledge which you can communicate effectively within the team and to our clients. Your ability to thrive in a fast-paced environment is crucial as well as your strong time management skills which enable you to manage your own caseload efficiently. Your dynamic and flexible approach allows you to adapt quickly in any situation while maintaining a high level of service under pressure.
- Ability to build and maintain excellent relationships with clients.
- A 'can-do' attitude and a thirst for knowledge.
- Ability to communicate knowledge effectively within the team and to clients.
- Ability to work in a fast-paced environment.
- Strong time management skills with ability to manage own caseload.
- Dynamic and flexible approach with ability to work under pressure.
What sets this company apart:
Our client is renowned for their commitment to providing top-notch HR and Employment Law advice to a wide variety of clients. They pride themselves on their supportive team environment, where every member's contribution is valued. They offer a competitive salary and the opportunity to work with diverse clients across various sectors, making every day a unique experience. Their dedication to continuous learning and development ensures that their team members are always at the forefront of industry knowledge.
What's next:
Ready to take your HR career to the next level? Apply today by completing the form below.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
