Sales Support Administrator

Job Advert: Sales Support Administrator Location: Stockport Job Type: Full-time, Permanent Salary: £29,000 per annum

About Us:
A leading ecommerce / manufacturer with a long-standing reputation for excellence across a diverse range of industries are actively on the lookout for a sales support administrator

The Role:
As a Sales Support Executive, you will play a vital role in delivering exceptional customer service while supporting our Business Development Managers. This is a dynamic role where you will liaise with various internal teams and external stakeholders, ensuring smooth operations and top-tier client satisfaction.

Key Responsibilities:

• Process customer orders, including swaps and amendments.
• Coordinate and track sample requests.
• Manage daily order book, unallocated orders, and discontinued items.
• Liaise with internal teams including Credit Control, IT, Product Development, and the Warehouse.
• Handle account setup and credit applications from start to finish.
• Follow up on invoices and outstanding queries.
• Join customer calls/meetings for insight and relationship building.
• Manage leads through Zendesk and distribute appropriately.
• Handle general queries and provide timely resolutions.
• Provide mentoring and support to junior colleagues as needed.
• Support the Customer Experience Manager when required.

What We’re Looking For:

• At least 2 years of customer service or background in sales support
• Strong emotional intelligence and communication skills.
• Ability to remain calm and resolve conflicts effectively.
• A proactive approach to customer support with creative problem-solving.
• Confident handling multiple tasks in a fast-paced environment.

Working Hours:

• Monday to Friday, 08:30–17:00 (Potential for Hybrid working)

Benefits:

• 25 days holiday (plus bank holidays), with the option to buy up to 5 extra days.
• Casual dress policy.
• Company events and employee discount.
• Company pension and sick pay.
• On-site parking and referral programme.
• Healthcare cash benefit platform and wellbeing services.
• Enhanced maternity and paternity leave.
• Flexible working arrangements.

If you’re interested in the following job opportunity apply online today!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates