Operations - Business Management Analyst

Keywords: business management, operations support, document management, process improvement, confidential documentation, administrative coordination In this role, you will immerse yourself in a variety of responsibilities designed to support both strategic projects and daily operational needs. You will be ensuring that confidential documentation are handled securely and compliantly as you help drive the organisation’s shift towards digital solutions.

What you'll do:

• Support the delivery of key business management initiatives and strategic projects within the Operations function, ensuring all objectives are met efficiently and effectively.
• Assist in organising and managing confidential documentation, maintaining strict compliance with internal policies as well as external regulatory requirements.
• Contribute actively to digitisation efforts by archiving sensitive materials as part of the ongoing transition to a predominantly paperless office environment.
• Provide comprehensive support across various business management activities including detailed reporting, project coordination, and essential administrative tasks.
• Help maintain robust documentation workflows while proactively identifying areas where processes can be improved or streamlined for greater efficiency.
• Liaise regularly with internal teams to ensure consistent application of compliant documentation practices throughout the organisation.
• Escalate any risks or issues related to document handling or project support promptly to ensure swift resolution and continued operational integrity.
• Collaborate closely with colleagues across departments to facilitate effective communication and foster a cooperative approach to shared goals.
• Utilise digital tools and document management systems proficiently to enhance workflow accuracy and security.
• Participate in regular reviews of operational procedures, providing constructive feedback aimed at continuous improvement.

What you bring:

• Demonstrated experience in an operations, administrative or business support role within a complex organisational setting where attention to detail is paramount.
• Exceptional organisational abilities that enable you to manage multiple priorities while maintaining accuracy under tight deadlines.
• Proven capability in handling sensitive information with discretion, professionalism, and respect for confidentiality requirements.
• Familiarity with document management systems as well as proficiency in using digital tools such as Microsoft Office (Word, Excel, Outlook, PowerPoint) for everyday tasks.
• Excellent communication skills that allow you to interact effectively with colleagues at all levels and build positive working relationships across teams.
• A genuine interest in process improvement initiatives coupled with an enthusiasm for supporting digital transformation projects within operations.
• A proactive approach combined with strong accountability; you take ownership of your work while remaining responsive to changing priorities.
• Sound judgement skills that enable you to escalate issues appropriately while contributing constructively to problem-solving discussions.
• A calm demeanour under pressure which allows you to deliver results even when faced with large workloads or challenging timelines.
• Strong interpersonal skills that foster collaboration within diverse groups and promote an inclusive team culture.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates