Technical Support - Salesforce Administration (Chinese Speaker)

My client is a leading global service provider in the airport and travel services sector, connecting millions of users to lounges, dining, and travel-related benefits worldwide. As the business continues to grow, we are looking for a Technical Support Engineer with an infrastructure background and Salesforce administration experience to join our dynamic team and ensure robust technical support across global operations.

What you'll do:

• Act as the bridge between the development team and clients/account managers
• Provide mid-level system administration for Salesforce (especially Marketing Cloud)
• Use bilingual skills (English & Mandarin) to communicate with both clients and the development team
• Handle 24/7 support calls/emails for incidents or system outages
• Prepare incident reports and provide status updates to stakeholders
• Review monitoring system error logs and identify root causes
• Create and manage incident tickets in JIRA/Zendesk
• Create standard support documents in English
• Apply urgent fixes following standard procedures, with DevOps support
• Filter out non-critical issues that can wait until the next day

What you'll bring:

• 2+ years of experience in 24/7 technical support
• Strong hands-on experience with AWS or Azure
• 2+ years supporting/administering Salesforce (especially Marketing Cloud) is mandatory
• Basic knowledge of Java, hands on with Linux and Terraform experience
• Ability to write scripts in Python
• Experience with monitoring tools (e.g., Grafana)
• Understanding of full-stack web/mobile technologies, protocols, and web server standards
• Speaks fluent Mandarin/ Cantonese is mandatory

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates