1st & 2nd Line Support Technician

An exciting opportunity has arisen for a talented and driven 1st & 2nd Line Support Technician to join a leading independent European Private Equity fund. This role offers a competitive salary of £40,000 - £55,000 and is based in the vibrant city of London. The company specialises in Healthcare and Technology sectors, investing exclusively in fast-growing profitable companies across Europe.

1ST & 2ND LINE SUPPORT TECHNICIAN

Salary: £40,000 - £55,000
Location: London

Keywords: IT support, hardware, software, network, Microsoft Environment, data protection, cybersecurity

An exciting opportunity has arisen for a talented and driven 1st & 2nd Line Support Technician to join a leading independent European Private Equity fund. This role offers a competitive salary of £40,000 - £55,000 and is based in the vibrant city of London. The company specialises in Health-care and Technology sectors, investing exclusively in fast-growing profitable companies across Europe. They are committed to excellence and value team spirit, ambition, creative thinking and humility. With an entrepreneurial mindset, they have experienced significant growth at both firm level and for their portfolio companies.

* Competitive salary of £40,000 - £55,000
* Based in London
* Opportunity to work with a leading European Private Equity fund

What you'll do:

As a 1st & 2nd Line Support Technician, your role will be pivotal in providing first-line support to end-users across various offices. You will be responsible for installing and configuring computer systems and applications within a Microsoft Environment. Your excellent organisational skills will be utilised in maintaining an inventory of all hardware and software assets. You will monitor and maintain computer systems and networks while ensuring compliance with IT policies and procedures. Your role will also involve coordinating with other IT professionals and vendors on various projects.

* Provide first-line support to end-users for software, hardware, and network across offices.
* Install and configure computer systems and applications (Microsoft Environment) and maintain inventory of all hardware and software assets.
* Monitor and maintain computer systems and networks, including patch management.
* Escalate to Level 3 support with IT service provider.
* On-board new joiners.
* Assist in IT-related projects such as system upgrades, migrations, deployments, and roll out of new tools.
* Coordinate with other IT professionals and vendors.
* Ensure compliance with IT policies and procedures, especially regarding data protection and cybersecurity.
* Document internal procedures, solutions to technical problems, and provide user guides when needed.

What you bring:

The ideal candidate for the 1st & 2nd Line Support Technician role brings around two years of experience in IT Helpdesk support L1 & L2. You have worked extensively with Microsoft environments such as Azure AD, Intune, Exchange. Your knowledge of Network technologies like Cisco, Unifi, Fortinet will be highly valued. You are fluent in English and any additional European language would be an advantage. Your service-oriented mindset, pro-active attitude and excellent communication skills set you apart. You are well organised with the ability to multitask and have a high sensitivity towards cybersecurity. You thrive in a team environment and are comfortable working in a fast-paced international setting.

* Around 2 years of experience in IT Helpdesk support L1 & L2.
* Experience with Microsoft environment (Azure AD , Intune , Exchange).
* Knowledge of Network technologies (Cisco, Unifi, Fortinet).
* Fluency in English; additional European language is an advantage.
* Service-oriented mindset.
* Pro-active attitude with excellent communication skills.
* Well organised with ability to multitask.
* High sensitivity towards cybersecurity.
* Team player comfortable working in a fast-paced international environment.

What sets this company apart:

This company is a leading independent European Private Equity fund that specialises in Health-care and Technology sectors. They invest exclusively in fast-growing profitable companies across Europe. The company values team spirit, ambition, creative thinking and humility. They believe that investing is about passion, expertise, trust and fairness. They are committed to excellence and aspire to help outstanding companies achieve their full potential. With an entrepreneurial mindset, they have experienced significant growth at both firm level and for their portfolio companies.

What's next:

If you're ready to take your career to the next level with this exciting 1st & 2nd Line Support Technician role, don't hesitate!

Apply today by clicking on the link!

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