2nd Line IT Support Engineer

A leading multi-national organisation located in Wythenshawe who are committed to excellence in providing seamless onsite IT solutions are looking to expand their team and seeking a dynamic and enthusiastic IT Support Engineer to play a pivotal role in maintaining the operational efficiency of their IT systems.

Job Title: IT Support Engineer

Location: Wythenshawe

Salary: Up to £32,000 (Depending on Experience)

Job Type: Full-time, Permanent, Hybrid working

A leading multi-national organisation located in Wythenshawe who are committed to excellence in providing seamless on site IT solutions are looking to expand their team and seeking a dynamic and enthusiastic IT Support Engineer to play a pivotal role in maintaining the operational efficiency of their IT systems.

Key Responsibilities:

As an IT Support Engineer, you will be responsible for:

• Demonstrating a strong customer focus while completing all tasks.
• Diagnosing and resolving hardware/software and End User problems with a deep understanding and acknowledgement of issues.
• Working with and understanding Desktop and Server operating systems, applications, and database platforms.
• Reacting to escalated queries with a high level of accuracy and attention to detail.
• Managing your own and the team's ticket queue, adhering to defined KPIs and SLAs.
• Ensuring all customer queries/issues are resolved within a timely manner, whether remotely or face to face.
• Building and managing all end-user devices, including Laptops, Desktops, Tablets, Mobile Phones, and Printers.
• Supporting any application issues, such as Office 365 and off-the-shelf applications, ensuring all business needs are met.
• Ensuring an excellent user experience when using company assets through continuous hardware improvements to prevent performance degradation.

Qualifications and Skills:

To be successful in this role, you should have:

Proven experience in IT support roles up to a 2^nd line support level.

Strong troubleshooting skills with hardware and software.

Familiarity with Desktop and Server operating systems, applications, and databases.

Benefits:

Competitive salary up to £30,000, depending on experience.

Hybrid working model (2 or 3 days in the office).

Flexi-time.

Onsite gym facilities.

If you are passionate about IT support and meet the above criteria please apply of reach out to Luca Valeri on luca.valeri@robertwalters.com

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates