IT Help Desk Engineer (1st/2nd Line)
Salary: £40,000 - £50,000 base
Location: London
Working policy: Hybrid – 4 days per week in the office
Keywords: IT Support, Help Desk, Technical Assistance, Hardware, Software, Global Scale, 1st/2nd Level Support, SaaS, MacOS, Cloud Based Systems (Jamf, Okta)
An exciting opportunity has arisen for a skilled IT Help Desk Engineer to join a dynamic and globally recognised organisation. This role offers the chance to provide technical assistance and support to the London office employees and be part of a global team who support over 2000 internal users worldwide. With a competitive salary of £40,000 - £50,000 base, this London-based position is perfect for those looking to take their career to the next level in a supportive and inclusive environment.
- Provide global IT support
- Work with cutting-edge technology
- Competitive salary range of £40,000 - £50,000 base
What you'll do:
As an IT Help Desk Engineer, your role will be pivotal in providing comprehensive technical support on a global scale. You'll be responsible for responding to IT support tickets, troubleshooting issues with both Apple and Microsoft products, and supporting internal users with their workstation-related problems. Your expertise will also extend to configuring, installing and maintaining all office technical equipment. Additionally, you'll work with A/V conferencing systems to facilitate both internal and external meetings or company events. Providing basic network assistance such as LAN, Wireless, and VPN will also fall under your remit.
- Provide first and second-level support to all employees around the world
- Respond to IT support tickets and troubleshoot hardware and software problems
- Support internal users in solving problems related to their workstations
- Configure, install and maintain all office technical equipment
- Work with A/V conferencing systems to support meetings or company events as needed
- Provide basic network assistance including LAN, Wireless, and VPN
What you bring:
The ideal candidate for the IT Help Desk Engineer role brings a wealth of experience in help desk and IT support for large user bases. Your ability to install, administer and troubleshoot computer hardware and software will be crucial in this role. Experience with G-suite/Microsoft Office 365 and Okta is highly desirable. As a customer-oriented individual, your strong communication skills will enable you to thrive under pressure. Your excellent analytical abilities coupled with your attention to detail make you adept at problem-solving. Advanced troubleshooting skills are essential along with the ability to multitask effectively. Knowledge in JAMF would be advantageous as would experience with video conference systems.
- SaaS industry experience is beneficial but not a requirement
- Proven experience in help desk and IT support for 200+ users
- Ability to install, administer and troubleshoot computer hardware and software (Mac OS X- big advantage)
- Experience with G-suite / Microsoft Office 365
- Experience with Okta
- Customer service oriented with strong communication skills
- Excellent analytical and problem-solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Experience with video conference systems
What's next:
Ready to take your career to the next level? Don't miss out on this exciting opportunity!
Apply today by clicking on the link. We can't wait to hear from you!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
