ServiceNow Administrator/Developer
Salary: £50,000 - £80,000 base
Location: London
Working model: Hybrid - 2 days per week in the office
Keywords: ServiceNow, Administrator, Developer, CMDB, ITSM, ITIL, ITOM Discovery Configuration, OOTB
Our client is seeking a highly motivated and skilled ServiceNow CMDB Analyst/Administrator to join their dynamic IT team. This role offers an exciting opportunity to be at the forefront of their ambition to be a data and technology driven industry leader of the future. You will play a key role in ensuring the accuracy, completeness, and integrity of their Configuration Management Database (CMDB) within the ServiceNow platform. Collaborating with various stakeholders across the organisation, you will implement and optimise CMDB processes, ensuring efficient IT service delivery and operational excellence.
- Opportunity to influence and work on process improvement and tool improvements
- Training budget for personal development and certifications
- Hybrid working model with up to 60% remote work
What you'll do:
Your role will involve delivering improvements to our existing ServiceNow instance and Business as Usual operations. Additionally, you will identify new opportunities for leveraging the functionality offered in the latest versions of ServiceNow.
- Take part in the development work and operations of the ServiceNow team to deliver enhancements, projects, and day-to-day maintenance of CMDB
- Work alongside the CMDB lead and ServiceNow product Owner to implement and maintain best practices for data governance, quality, and consistency
- Stand up and maintain integrations and data sources following best practices and adhering to subscription levels
- Act as the SME in ServiceNow discovery setting up IRE rules, data policies, mid server configuration and maintenance etc.
- Work effectively with IT teams, business units, and other stakeholders
- Work collaboratively with the team following the Agile methodology and help the product owner to deliver the road map
What you bring:
The ideal candidate for this ServiceNow Administrator/Developer role should have a good understanding of OOTB capabilities of ServiceNow and a hunger to keep themselves up-to-date with developments in the ServiceNow world. You should be able to identify and implement the right solution utilising your knowledge of the capabilities of the platform. The ability to forge and maintain strong relationships with team members and stakeholders is crucial.
- Experience working as a ServiceNow CMDB administrator (beneficial)
- Certified ServiceNow System Administrator (beneficial)
- ITIL V3/V4 Foundation accreditation (beneficial)
- Experience with ITSM processes including CMDB and frameworks (e.g., ITIL)
- Exposure with data governance and quality management practices
- Knowledge of Performance Analytics
- Involvement in ITOM Discovery Configuration
What sets this company apart:
Our client is committed to cultivating a culture of inclusion that respects individual strengths, views, and experiences. They believe that differences and similarities enable them to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
What's next:
Ready to take the next step in your career? Apply now for this exciting opportunity!
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