IT SUPPORT SPECIALIST (1ST & 2ND LINE)
Salary: £45,000 - £57,000 base
Location: London
Working model: Onsite (5 days per week in the office) with every other Friday at home
Keywords: IT Support (L1 & L2), Legal Firm, Technical Support, Computer Operations, Hardware and Software Troubleshooting, Customer Service
Our client, a leading global law firm, is seeking an IT Support Specialist (with Legal industry experience) to join their team in London. This role offers a competitive salary of £45,000 - £57,000 base. The successful candidate will be part of a global law firm renowned for its market-leading practices and commitment to diversity, equity, and inclusion. They are looking for an individual who can provide superior service to the firm's attorneys, advisors, and staff while maintaining an atmosphere of teamwork and continuous improvement.
- Competitive salary of £45,000 - £57,000 base
- Opportunity to work in a diverse and inclusive environment
- Chance to be part of a forward-thinking leadership culture
Core applications and Hardware experience:
- MS Office M365 – Excel, Outlook. PowerPoint & Word
- Desktops and Laptops
- Smartphone devices (Android, Apple & BlackBerry)
- Litera ChangePro
- Printers – Xerox and Hewlett Packard
- DMS - Net Documents
- Citrix & VPN Knowledge
- Cisco CUCM Basics
What you'll do:
As an IT Support Specialist, your role will be pivotal in ensuring the smooth running of computer operations within the firm's international offices. You will be responsible for providing first and second line support to users, troubleshooting various hardware and software issues. Your excellent customer service skills will come into play as you handle escalated tickets from the Help Desk and provide follow-up support to users. Additionally, you will have the opportunity to participate in various IT projects and contribute to the continuous improvement of our services.
- Provide direct technical support (Level 1 and Level 2) for computer system users in the office.
- Support and troubleshoot both computer and telecommunications-related issues: software, hardware, network devices, printers, and smartphones.
- Handle tickets escalated from the Help Desk in a timely manner.
- Take part in Business As Usual (BAU) tasks and projects as assigned by the IT Support Manager.
- Assist with training system users as required on all aspects of computer Technology.
- Participate in after-hours on-call rotation for assigned offices and other international offices, when needed.
What you bring:
The ideal candidate for this IT Support Specialist role is someone with excellent communication skills who can effectively interact with attorneys and staff in a non-technical manner. You should have a good understanding of PC hardware and software, specifically Windows Operating System 10 and MS Office 2016. Your ability to manage multiple priorities, adapt to changing circumstances professionally, maintain your technical knowledge, and demonstrate strong customer service orientation will set you apart. A commitment to professional growth and development is also essential.
- Excellent oral and written communication skills
- Good knowledge of PC Hardware and Software – Windows Operating System 10 and MS Office 2016
- Experience of Cisco Phones setup (CUCM Administration)
- Ability to manage multiple priorities and adjust to changing priorities in a professional manner
- Proven ability to maintain and update technical knowledge and skills
- Strong customer facing and service orientation
- Commitment to professional growth and development
What sets this company apart:
Our client is a global law firm known for its market-leading practices. They have a strong culture of innovation and collaboration, driven by their forward-thinking leadership. The firm is committed to diversity, equity, and inclusion, believing that the various perspectives and experiences of their lawyers and professionals enable them to identify creative solutions for their clients and enrich all aspects of their firm and communities. Their focus on building a diverse, equitable, and inclusive work environment is present at every level.
What's next:
Ready to take your IT career to the next level? Apply now!
Apply Today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
