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E-Markets IT Trading Support - smartTrade

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E-Markets IT Trading Support - smartTrade Salary: £90,000 - £120,000 base Location: London Working model: Hybrid - 3 days per week in the office Keywords: IT Support, eCommerce, smartTrade, London, FX, Bloomberg

Our client is seeking a talented and experienced E-Markets IT Support professional to join their dynamic team in London. This role offers an attractive salary range of £90,000 - £120,000 base. The successful candidate will be part of a diverse, close-knit, global team that values people first and provides the flexibility, rewards and freedom to grow expertise and seek new opportunities. The role involves providing technical support expertise for eCommerce trading platforms, collaborating with cross-functional teams and end users to troubleshoot issues, implement enhancements, and optimise platform performance.

  • Attractive salary range of £90,000 - £120,000 base
  • Opportunity to work in a diverse, close-knit, global team
  • Role involves providing technical support for eCommerce trading platforms

What you'll do:

As an E-Markets IT Support professional, you will play a crucial role in maintaining the smooth operation of our client's eCommerce trading platforms. You will be responsible for providing second-line application support across global regions, ensuring that any issues are swiftly identified and resolved. Your ability to analyse problems and design effective solutions will be key to your success in this role. You will also have the opportunity to share your knowledge with others in the team, contributing to a culture of continuous learning and improvement.

  • Provide Pre-Trade System 2nd line application support out of London for global regions
  • Analyse, design & develop solutions to problems raised following best practices
  • Identify and communicate issues and risks to manager as appropriate in a timely manner
  • Support Level 1.5 teams with problem investigation, resolution and knowledge transfer as required
  • Proactively respond to the demands and challenges of Business and other IT Departments
  • Ensure the robustness of systems and procedures within eCommerce IT
  • Share knowledge and participate as a team member within eCommerce IT team
  • Participate in Functional and User Acceptance Testing for projects that impact the eCommerce IT

What you bring:

The ideal candidate for this E-Markets IT Support role will bring a wealth of experience in eCommerce/eMarkets support, particularly within a Smart Trade environment. You should have a strong understanding of trade processing, trade types, and straight-through processing, as well as experience with Linux and familiarity with API integrations and web services. Your strong analytical and problem-solving skills will be crucial in diagnosing and troubleshooting technical issues, while your excellent communication skills will enable you to collaborate effectively with cross-functional teams.

  • Bachelor's degree in computer science, information technology or a related field
  • Proven experience in eCommerce/eMarkets support, preferably in a Smart Trade environment
  • Good working knowledge of trade processing, trade types, and straight-through processing
  • Experience with LinuxFamiliarity with API integrations and web services
  • Strong analytical and problem-solving skills
  • Excellent communication skills and the ability to collaborate effectively with cross-functional teams

What sets this company apart:

Our client is a leading financial markets and commodities bank, driven to deliver the right outcomes for their stakeholders, clients, counterparties and the markets in which they operate. They are committed to providing an environment that considers the appropriate needs of their clients, whilst providing guidance and expertise to ensure their employees understand their business and uphold the highest levels of conduct. They value diversity, inclusivity, and provide opportunities for growth and development.

What's next:

Ready to take your career to the next level? Apply now!

Apply Today by clicking on the link provided.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Contract Type: FULL_TIME

Specialism: Information Technology

Focus: IT Support

Industry: Financial Services

Salary: £90,000 - £120,000 per annum

Workplace Type: Hybrid

Experience Level: Mid Management

Location: London

Job Reference: 3QWABO-B9EF3131

Date posted: 05 July 2024

Consultant: Jared Wolfaardt

Phone number:


Jared Wolfaardt

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