Senior Help Desk Engineer (Desktop Engineer & Support) Robert Walters has partnered with a leading global credit investment firm who are looking for a talented Senior Help Desk Engineer to join their London team. The selected candidate will be the sole IT in London and will interact with global teams.

This role is perfect for individuals looking to work with multiple technologies and have an impact as a sole IT resource. The helpdesk function act as an engineering function for IT and this role will be predominantly on the engineering side with a healthy mix of support responsibilities.

This is a hybrid role, in the office 3 days per week with a salary ranging from £50,000 – 80,000.

The ideal candidates has:

• Flexibility – the selected candidate will wear multiple hats as the sole IT support in the UK
• Strong engineering and support background
• SCCM
• Basic PowerShell required, other scripting languages are a plus
• VMWare/Hyper V experience
• Experience supporting senior stakeholders (VIPs)
• Tech stack: Citrix (VMs), Azure, Windows 10, O365, Intune
• FSLogix is a plus but not a requirement

Principal Responsibilities

• Automation / scripting / software packaging & deployment to increase Help Desk efficiency
• Support, troubleshoot, monitor, and document the virtual and physical desktop and laptop environment
• Work with the internal development team and external vendors on integrating software onto Windows 10
• Ownership and technical support of Help Desk related calls; “white glove” approach to resolution of incidents
• Properly triage and escalate issues to various technical groups and vendors
• Owning and overseeing engineering projects, tracking implementation, and highlighting areas for improvement
• Required to be on call on an as needed basis

Qualifications/Skills

Required:

• 7+ years of relevant experience
• Bachelor’s degree with strong academic track record
• Self-motivated, quick learner, and demonstrated ability for learning new technology
• Excellent customer service skills, time management, and a strong attention to detail
• Strong written and verbal communication skills
• Strong technical experience supporting Citrix, Azure, Intune, Windows 10, Office 365, Teams and Bloomberg
• Active Directory, Group Policy, DHCP, and DNS administrative experience
• PowerShell scripting / automation and software packaging / deployment experience
• Virtual environment experience in VMware, Nutanix, or Hyper V
• Windows image customization and deployment experience
• Must be able to lift 40 pounds

Preferred:

• Experience working for a financial firm
• Experience with managing virtual desktops using FSLogix and KaceKBOX

If you are interested in the above, please apply through this job post or send your CV directly to jared.wolfaardt@robertwalters.com

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates